John Mckenna Email & Phone Number

Norwell, Massachusetts, United States

Norwell

South Weymouth, Massachusetts

• CUCM Administration• Cisco Unity Administration• CER Administration• Cisco Jabber Administration• ShoreTel Administration• Basic Avaya Administration• Configuration of SRST, Analog gateways and CUBE routers to expand Cisco Deployment• Upgrade of Cisco UC platform from 11.0 to 12.0 then to 12.5• Skype Administration / troubleshooting

South Weymouth, Ma

• CUCM Administration• Cisco Unity Administration• ShoreTel Administration• Basic Avaya Administration• Basic Modular Messaging Administration• Provide Telecommunications support during network upgrade project• Move, add change support for phones

• Provide technical support on projects for the Infrastructure Services team.• Prepare annual expense budget for all communication cost centers company wide, totalling $3.5M.• Research monthly P&L variations to budget and significant fluctuations for IT cost centers.• Assisted in large scale rollouts including:o Scripting and Level 2 support for replacement of over 500 store controllers.o Level 2 support for a network refresh to over 500 stores.o Level 2 support for a… Show more • Provide technical support on projects for the Infrastructure Services team.• Prepare annual expense budget for all communication cost centers company wide, totalling $3.5M.• Research monthly P&L variations to budget and significant fluctuations for IT cost centers.• Assisted in large scale rollouts including:o Scripting and Level 2 support for replacement of over 500 store controllers.o Level 2 support for a network refresh to over 500 stores.o Level 2 support for a Cisco VoIP rollout and subsequent upgrade to all corporate and retail locations.o Configured a Cisco Jabber server for all corporate associates.• Solarwinds Administration• Aspect ACD Administration• CUCM Administration• Cisco Unity Administration• Cisco Jabber Administration Show less

• Provided support for local and remote locations, up to 3,000 PC’s and 9 technicians. • Led the PC Support team through company wide upgrades from Windows 95 to Windows 2000, and subsequently from Windows 2000 to Windows XP. • Planned and executed three corporate office relocations including the IT Center and Call Center.• Created and maintained toll free routing plans.• Led and assisted the PC Support team in locking down user desktops in Windows XP using Regmon and Filemon… Show more • Provided support for local and remote locations, up to 3,000 PC’s and 9 technicians. • Led the PC Support team through company wide upgrades from Windows 95 to Windows 2000, and subsequently from Windows 2000 to Windows XP. • Planned and executed three corporate office relocations including the IT Center and Call Center.• Created and maintained toll free routing plans.• Led and assisted the PC Support team in locking down user desktops in Windows XP using Regmon and Filemon tools.• Ensured accurate inventories were kept for PC’s and Telecommunications.• Provided home technical support for the Executive team.• Arranged AV setup for company wide meetings.• Provided support for PicTel videoconferencing.• Reviewed and coded Telecommunication and Data Communication invoices for Accounts Payable.• Ensured that all systems are on the current version of desktop software.• Placed Telecommunication orders with various vendors.• Arranged all cabling for locations in the corporate headquarters, and New York City Product Development Office. Show less

Supervised print operations and help desk. Administrator of RACF and CICS account creation as well as MS Exchange 5.5 and TAO mail.Upgraded all VTAM controllers microcode for Y2K compliance.Assisted the PC Support team with disk cloning during large rollouts.

Responsible for printed output and FedEx file transmissions.Created batch scripts for PC's

Responsible for 3 LPARS and 4 operators.Participated in conversion from DOS/POWER to MVS/ESA. Systems Experience Windows 95; Windows NT; Windows 2000; Windows XP; MVS; Active Directory Administration; Exchange 5.5 and 2003 Administration; Symantec Ghost; Symantec Antivirus Console Administration; CICS and RACF Administration; WinFIOL; Octel Aria; Nortel Option 61; AT&T Route It!; SMS Remote Control