Melissa Conley Email & Phone Number

Los Angeles, California

Designing and altering patterns/garments, creating custom pieces, marketing, advertising, and networking.2018 Finalist - Her Universe Geek Couture Fashion Show at San Diego Comic Con

Fielded customer questions related to orders using extensive knowledge about products, partners, and shipping services Promptly communicated delivery and financial information for returns and refundsInvestigated and solved customers’ post-purchase issuesAnswered questions from coworkers and assisted in the training of new employeesProcessed fraud alerts.

Los Angeles, California, United States

Fielded customer questions related to orders using extensive knowledge about products, partners, and shipping services Promptly communicated delivery and financial information for returns and refundsInvestigated and solved customers’ post-purchase issuesAnswered questions from coworkers and assisted in the training of new employees

Hawthorne, CA

In this role, I am responsible for:Fielding all customer contact regarding every aspect of the order and return processInvestigating and solving customers’ post-purchase issues: lost/delayed parcels, order errors, exchangesAll aspects of the return process, including exchanges, adjustments and parcel verificationOverseeing the production team to satisfy.

Los Angeles, California

Fielded customer contact via Zendesk regarding all aspects of the order and return processInvestigated and solved customers’ post-purchase issues: lost/delayed parcels, order errors, exchanges

Culver City, CA

Fielded all customer contacts (phone, email and live web chat) regarding all aspects of the order and return processInvestigated and solved customers’ post-purchase issues: lost/delayed parcels, order errors, exchangesOwnership of all orders placed on the partner app Responsible for all aspects of the return process, including refunds, adjustments and.

Greater Los Angeles Area

Fielded customer questions related to orders using extensive knowledge about products, partners, and shipping services Promptly communicated delivery and financial information for returns and refundsInvestigated and solved customers’ post-purchase issuesAnswered questions from coworkers and assisted in training of new employees Maintained department.

Kansas City, Missouri Area

Hand-selected costumes for contracted shows using current inventory and by constructing custom garmentsAdvised customers on the best costume and makeup selection based on show’s time period and settingPerformed costume alterations using advanced sewing, tailoring, and styling techniques for historical and modern garments

Timely and accurate construction of customer orders and stock merchandise. Fabric layout/cutting and pattern adjustment. Knowledge of various machines and sewing techniques including straight stitch, coverstitch and serging.

Overland Park, KS

Provided exceptional customer service while processing transactions and returnsBecame knowledgeable about merchandise in department and in other areas of the storeArranged product displays and stocked sales floor with merchandisePerformed store opening and closing duties

Overland Park, KS

Processed customer requests and worked with policy processing department to maintain current and accurate information Dispensed and coordinated customer documents including certificates of insurance, identification cards, and moreCarried out timely, efficient, and accurate customer-facing production

Associate'S Degree, Fashion/Apparel Design

Activities and Societies: Student fashion showI participated in the student fashion show twice, utilizing the skills I learned in my.

Bachelor Of Arts (B.A.), Mass Communication/Media Studies