Md. Rashed Email & Phone Number

Dhaka, Bangladesh

• Provide technical support to all associates or Field executives, according to everyday workflow.
• Provides training to clients for better understand how to use it(app, dashboard etc) efficiently.
• Preparing different types of use cases for strategic operations to run in field efficiently
• Coordinate with the technical team to resolve issues of the client/associates
• Work with team to develop and maintain standard operating procedures that improve performance and optimize.
• Work closely with Account managers to identify potential issues and risks.

Plot No-11, Rd No-113/A, Gulshan-2, Dhaka 1212

• Work with team to develop and maintain SOPs that improve performance and optimize workflows
• Provides training and technical support to providers
• Coordinate with the team to resolve all issues of the client.
• Looking for ways to constantly improve overall Client Services performance including the development and continuous improvement of the methodology
• Establish and build strong working relationships with business leaders and key stakeholders and work teams to ensure the successful delivery of services.
• Automated Testing: Performed Front-end testing of web applications using Cypress iO.

Suite 2B, House 4, Road 23/A, Block B, Banani, Dhaka 1213

• Manual Testing (Web & App): Created test plans, requirements, scenarios and test data, and Report for use during testing.
• Automated Testing: Performed Front-end testing of web applications using Cypress iO.
• Carry out regression testing every time when changes are made to the code to fix defects.
• Installing and configuring (windows/Linux/Mac) computer hardware, software, systems, networks, printers etc. and Providing technical support across the company (this may be in person or over the phone)

Master Of Science - Ms, Physics

Post Graduate Diploma In Apparel Merchandising, Merchandising, Gpa 3.81 Out Of 4