• Provide technical support to all associates or Field executives, according to everyday workflow.• Provides training to clients for better understand how to use it(app, dashboard etc) efficiently.• Preparing different types of use cases for strategic operations to run in field efficiently• Coordinate with the technical team to resolve issues of the client/associates• Work with team to develop and maintain standard operating procedures that improve performance and optimize.• Work closely with Account managers to identify potential issues and risks.• Identify organizational needs for new software or technology that will help with efficiency and/or performance• Ensures that project milestones/goals are met and adhering to approved budgets

• Work with team to develop and maintain SOPs that improve performance and optimize workflows• Provides training and technical support to providers• Coordinate with the team to resolve all issues of the client.• Looking for ways to constantly improve overall Client Services performance including the development and continuous improvement of the methodology• Establish and build strong working relationships with business leaders and key stakeholders and work teams to ensure the successful delivery of services. • Automated Testing: Performed Front-end testing of web applications using Cypress iO. • Manual Testing: Created test plans, requirements, scenarios, and test data, and reports for use during testing. • Carry out regression testing every time when changes are made to the code to fix defects.

• Manual Testing (Web & App): Created test plans, requirements , scenarios and test data, and Report for use during testing.• Automated Testing: Performed Front-end testing of web applications using Cypress iO.• Carry out regression testing every time when changes are made to the code to fix defects.• Installing and configuring (windows/Linux/Mac) computer hardware, software, systems, networks, printers etc. and Providing technical support across the company (this may be in person or over the phone)