Michael D. J. work email
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Michael D. J. personal email
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I provide top-tier IT service experiences at Marriott, driven by a passion for transforming services and offering personalized options that give our business a competitive edge.I live my mission through these key values:- Build strong relationships: Listen actively and apply feedback.- Lead effectively: Understand the difference between being a boss and a leader.- Communicate impact: Clearly convey how my team contributes to the business.- Empower my team: Allow them to shine and take ownership.- Embrace innovation: Welcome new ideas and change.- Use data strategically: Leverage insights to drive success.Outside of work, I enjoy 3D printing, photography, and creating movie prop replicas. My recent projects include a drivable Jurassic Park Jeep and a functional Ghostbusters Proton Pack, which keep my creativity flowing.“True passion attracts. If you have passion in your business, the right people will be attracted to your team.” — Robert T. Kiyosaki
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Service Assurance Senior ManagerCienaUnited States -
Senior Director - Technical Experience CenterMarriott International Feb 2024 - PresentBethesda, Md, UsI am responsible for the technology experience and support operations at Marriott International Headquarters. My scope of responsibility includes the functional areas. Marriott's Executive Support Services, providing top-tier assistance to executives and leadership teams.Hot Spot walk-up support center, facilitating immediate assistance for associates with technical needs.Desktop support operations that guarantee smooth functioning of IT resources across the organization.Audio Visual Support and Engineering that delivers seamless operation of audio-visual technology in conference rooms, large event spaces, and special events to enhance the overall event experience.Actively contributing to projects focused on optimizing associate onboarding and communication processes, serving as a key representative of IT Delivery in these initiatives. -
Director Of Service Assurance And Access ManagementCiena Nov 2023 - Feb 2024Hanover, Maryland, UsI spearhead teams committed to ensuring risk mitigation for critical services and processes. My expertise lies in centralized application access management, critical incident management, problem management, and change management. Thriving in a dynamic environment, my skills include strategic planning, team collaboration, and a keen eye for detail. I am excited to continue driving excellence in safeguarding organizational assets and maintaining operational resilience.
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Director Of Change, Problem And Critical Incident ManagementCiena Apr 2023 - Oct 2023Hanover, Maryland, UsOversight of implementing changes within the organization, identifying and resolving problems, and managing critical incidents. My role requires strong leadership skills, strategic thinking, and working collaboratively with other departments. I ensure that all changes are implemented smoothly, problems are resolved quickly, and critical incidents are managed effectively. This role is critical to the success of the organization, as it ensures that the business can adapt to changing circumstances and minimize disruptions.
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Director Of End User Support & It OperationsCiena Jan 2021 - Sep 2023Hanover, Maryland, Us
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Senior Manager Of It OperationsCiena Sep 2017 - Jan 2021Hanover, Maryland, Us
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Senior Manager, Pc ServicesRockwell Collins Feb 2015 - Sep 2017Cedar Rapids, Iowa, UsDirect leadership of PC Services team composed of 20 staff members located in North America, EMEA and APAC. -
Desktop Services Manager, North AmericaJdsu Jan 2011 - Feb 2015Direct leadership of the North American Desktop Services team composed of 15 staff members located in Maryland, Connecticut, California, Indianapolis, Colorado, Canada and Mexico. -
Client Services Support ManagerRc_Arinc Aug 2008 - Jan 2011Annapolis, Md, UsDirect leadership of both the PC Helpdesk and the Desktop Services team located in Annapolis, MD. -
Client Services Team LeadActerna Oct 2000 - Aug 2008UsGeneral Client Services responsibilities via phone and desk side providing top level support to internal customers. -
Helpdesk EmployeeMckinsey & Company Mar 1996 - Oct 2000Us
Michael D. J. Skills
Michael D. J. Education Details
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The Technical Education CenterComputer Electronics
Frequently Asked Questions about Michael D. J.
What company does Michael D. J. work for?
Michael D. J. works for Ciena
What is Michael D. J.'s role at the current company?
Michael D. J.'s current role is Service Assurance Senior Manager.
What is Michael D. J.'s email address?
Michael D. J.'s email address is mi****@****ail.com
What schools did Michael D. J. attend?
Michael D. J. attended The Technical Education Center.
What are some of Michael D. J.'s interests?
Michael D. J. has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights.
What skills is Michael D. J. known for?
Michael D. J. has skills like Management, Integration, Technical Support, Active Directory, Program Management, Team Leadership, System Deployment, Tcp/ip, Hardware, Help Desk Support, Process Improvement, Voip.
Who are Michael D. J.'s colleagues?
Michael D. J.'s colleagues are Shantanu Bedekar, Tiny Crisanto, Jocelito Motta Albano Nunes, Shivang Kalra, Fanie Pretorius, Raghwendra Tripathi, Prateek Valecha.
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