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Michael D. J. Email & Phone Number

Service Assurance Senior Manager at Ciena
Location: Hanover, Maryland, United States 11 work roles 1 school
1 work email found @ciena.com LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email m****@ciena.com
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Current company
Ciena
Role
Service Assurance Senior Manager
Location
Hanover, Maryland, United States
Company size
10127 employees

Who is Michael D. J.? Overview

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Quick answer

Michael D. J. is listed as Service Assurance Senior Manager at Ciena, a with 10127 employees, based in Hanover, Maryland, United States. AeroLeads shows a work email signal at ciena.com and a matched LinkedIn profile for Michael D. J..

Michael D. J. previously worked as Senior Director - Technical Experience Center at Marriott International and Director of Service Assurance and Access Management at Ciena. Michael D. J. holds Computer Electronics Technician Program (Cet) Certification, Computer Electronics from The Technical Education Center.

Company email context

Email format at Ciena

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*@ciena.com
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AeroLeads found 1 current-domain work email signal for Michael D. J.. Compare company email patterns before reaching out.

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Profile bio

About Michael D. J.

I provide top-tier IT service experiences at Marriott, driven by a passion for transforming services and offering personalized options that give our business a competitive edge.I live my mission through these key values:- Build strong relationships: Listen actively and apply feedback.- Lead effectively: Understand the difference between being a boss and a leader.- Communicate impact: Clearly convey how my team contributes to the business.- Empower my team: Allow them to shine and take ownership.- Embrace innovation: Welcome new ideas and change.- Use data strategically: Leverage insights to drive success.Outside of work, I enjoy 3D printing, photography, and creating movie prop replicas. My recent projects include a drivable Jurassic Park Jeep and a functional Ghostbusters Proton Pack, which keep my creativity flowing.“True passion attracts. If you have passion in your business, the right people will be attracted to your team.” — Robert T. Kiyosaki

Listed skills include Management, Integration, Technical Support, Active Directory, and 61 others.

Current workplace

Michael D. J.'s current company

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Ciena
Ciena
Service Assurance Senior Manager
United States
Website
ciena.com
Employees
10127
AeroLeads page
Company profile
View company profile Email format
11 roles

Michael D. J. work experience

A career timeline built from the work history available for this profile.

Service Assurance Senior Manager

Ciena

United States

Senior Director - Technical Experience Center

Current
Marriott International

Bethesda, Md, Us

I am responsible for the technology experience and support operations at Marriott International Headquarters. My scope of responsibility includes the functional areas. Marriott's Executive Support Services, providing top-tier assistance to executives and leadership teams.Hot Spot walk-up support center, facilitating immediate assistance for associates with technical needs.Desktop support operations that guarantee smooth functioning of IT resources across the organization.Audio Visual Support and Engineering that delivers seamless operation of audio-visual technology in conference rooms, large event spaces, and special events to enhance the overall event experience.Actively contributing to projects focused on optimizing associate onboarding and communication processes, serving as a key representative of IT Delivery in these initiatives.

Feb 2024 - Present

Director Of Service Assurance And Access Management

Ciena

Hanover, Maryland, Us

I spearhead teams committed to ensuring risk mitigation for critical services and processes. My expertise lies in centralized application access management, critical incident management, problem management, and change management. Thriving in a dynamic environment, my skills include strategic planning, team collaboration, and a keen eye for detail. I am excited to continue driving excellence in safeguarding organizational assets and maintaining operational resilience.

Nov 2023 - Feb 2024

Director Of Change, Problem And Critical Incident Management

Ciena

Hanover, Maryland, Us

Oversight of implementing changes within the organization, identifying and resolving problems, and managing critical incidents. My role requires strong leadership skills, strategic thinking, and working collaboratively with other departments. I ensure that all changes are implemented smoothly, problems are resolved quickly, and critical incidents are managed effectively. This role is critical to the success of the organization, as it ensures that the business can adapt to changing circumstances and minimize disruptions.

Apr 2023 - Oct 2023

Director Of End User Support & It Operations

Ciena

Hanover, Maryland, Us

Jan 2021 - Sep 2023

Senior Manager Of It Operations

Ciena

Hanover, Maryland, Us

Sep 2017 - Jan 2021

Senior Manager, Pc Services

Rockwell Collins

Cedar Rapids, Iowa, Us

Direct leadership of PC Services team composed of 20 staff members located in North America, EMEA and APAC.

Feb 2015 - Sep 2017

Desktop Services Manager, North America

Jdsu

Direct leadership of the North American Desktop Services team composed of 15 staff members located in Maryland, Connecticut, California, Indianapolis, Colorado, Canada and Mexico.

Jan 2011 - Feb 2015

Client Services Support Manager

Rc_Arinc

Annapolis, Md, Us

Direct leadership of both the PC Helpdesk and the Desktop Services team located in Annapolis, MD.

Aug 2008 - Jan 2011

Client Services Team Lead

Acterna

Us

General Client Services responsibilities via phone and desk side providing top level support to internal customers.

Oct 2000 - Aug 2008
Team & coworkers

Colleagues at Ciena

Other employees you can reach at ciena.com. View company contacts for 10127 employees →

SK Shivam Kapoor Shivam Kapoor Colleague at CienaGurgaon, Haryana, India View → CH Chris Heath Chris Heath Colleague at CienaBaltimore, Maryland, United States View → RG Ritu Gupta Ritu Gupta Colleague at CienaNew Delhi, Delhi, India View → J( Jordan (Jo) Mahaney Jordan (Jo) Mahaney Colleague at CienaChurchville, Virginia, United States View → KK Kyle Kane Kyle Kane Colleague at CienaBelfast Metropolitan Area, United Kingdom View → MB Marc Barbotin Marc Barbotin Colleague at CienaGreater Stockholm Metropolitan Area, Sweden View → DR Douglas Rosa Douglas Rosa Colleague at CienaSão Paulo, Brazil View → AP Alisa Prathnadi Alisa Prathnadi Colleague at CienaSan Francisco Bay Area, United States View → YB Yashaswini Basavaraj Yashaswini Basavaraj Colleague at CienaBengaluru, Karnataka, India View → RW Rick Watson Rick Watson Colleague at CienaFlower Mound, Texas, United States View →
1 education record

Michael D. J. education

  • The Technical Education Center
    The Technical Education Center
    Computer Electronics
FAQ

Frequently asked questions about Michael D. J.

Quick answers generated from the profile data available on this page.

What company does Michael D. J. work for?

Michael D. J. works for Ciena.

What is Michael D. J.'s role at Ciena?

Michael D. J. is listed as Service Assurance Senior Manager at Ciena.

What is Michael D. J.'s email address?

AeroLeads has found 1 work email signal at @ciena.com for Michael D. J. at Ciena.

Where is Michael D. J. based?

Michael D. J. is based in Hanover, Maryland, United States while working with Ciena.

What companies has Michael D. J. worked for?

Michael D. J. has worked for Ciena, Marriott International, Rockwell Collins, Jdsu, and Rc_Arinc.

Who are Michael D. J.'s colleagues at Ciena?

Michael D. J.'s colleagues at Ciena include Shivam Kapoor, Chris Heath, Ritu Gupta, Jordan (Jo) Mahaney, and Kyle Kane.

How can I contact Michael D. J.?

You can use AeroLeads to view verified contact signals for Michael D. J. at Ciena, including work email, phone, and LinkedIn data when available.

What schools did Michael D. J. attend?

Michael D. J. holds Computer Electronics Technician Program (Cet) Certification, Computer Electronics from The Technical Education Center.

What skills is Michael D. J. known for?

Michael D. J. is listed with skills including Management, Integration, Technical Support, Active Directory, Program Management, Team Leadership, System Deployment, and Tcp/Ip.

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