Megan Rischard Email & Phone Number

Scottsdale, Arizona, United States

FinanceImproved AR collections and reduced 90-day aging by 86%, responsible for AP, calculation and payment of commissions, bi-weekly payroll, taxes, weekly reporting to management team, banking, reconciliation of accounts.Worked with VP of Sales to streamline sales pipeline, manage invoice cadence and key accounts for increased revenue.Customer Service & Account ManagementEnsured 90% customer happiness rate was consistently met, created customer transition process from Sales to… Show more FinanceImproved AR collections and reduced 90-day aging by 86%, responsible for AP, calculation and payment of commissions, bi-weekly payroll, taxes, weekly reporting to management team, banking, reconciliation of accounts.Worked with VP of Sales to streamline sales pipeline, manage invoice cadence and key accounts for increased revenue.Customer Service & Account ManagementEnsured 90% customer happiness rate was consistently met, created customer transition process from Sales to Account Management, facilitated interdepartmental training, improved technical training document for customer file transfer, implemented fraud detection and increased proactive customer outreach by 50%.HRDeveloped HR policies, negotiated new health plans, completed open enrollment, improved employee relations and conflict resolution, interviewing/hiring/onboarding/firing, promoted knowledge share/identification and cross training, implemented COVID safety protocols, created HR resource center for employee assistance and benefit access.Office ManagementMember of management steering team, facility planning and management, safety, weekly company-wide presentations. Show less

Scottsdale, Arizona, United States

Accounting and FinanceManaged AR, AP, bank and loan reconciliations, royalty calculations and forecasting, TPT taxes preparation, cost and sales analysis of hundreds of licensed merchandise items. Maintained spreadsheets to ensure all financial items were easily tracked and accessible by entire team.Ecommerce ManagementDeveloped and maintained Amazon store and company website including inventory, logistics, pricing, content, sales recommendations, advertising and social media… Show more Accounting and FinanceManaged AR, AP, bank and loan reconciliations, royalty calculations and forecasting, TPT taxes preparation, cost and sales analysis of hundreds of licensed merchandise items. Maintained spreadsheets to ensure all financial items were easily tracked and accessible by entire team.Ecommerce ManagementDeveloped and maintained Amazon store and company website including inventory, logistics, pricing, content, sales recommendations, advertising and social media campaigns. POC for all aspects of product presence on NBCstore.com, CBSstore.com, Startrek.com, and Walmart.com to ensure steady revenue stream. Implemented and managed 3rd party ecommerce drop ship programs with zulily, Groupon, and Office Depot.NBCUniversal licensee relationship management. Retail/Wholesale managementPOC for Target account. Managed contract compliance, EDI, overseas factories, product safety testing, logistics, and invoicing to successfully ship and sell products for the American Ninja Warrior campaign in Target stores.Managed purchase orders, invoices, deadlines, vendors, design approval, and packaging/shipping requirements for key wholesale accounts and retail sales.Developed and implemented POS system for traveling retail store to improve customer experience, inventory tracking, royalty reporting and theft management. Coordinated trade show logistics and team travel including CEO scheduling. Show less

Phoenix, Arizona, United States

Prepared payroll, maintained personnel files and managed office. Set up retail store including POS system, inventory tracking, advertising, customer service, supplier relations, pricing, and custom design services.

Scottsdale, Arizona, United States

Placed outbound sales calls for Trane commercial HVAC systems. Arranged appointments for sales executives with hospital officers, college administrators, and school district superintendents.

Scottsdale, Arizona, United States

Progressed from Customer Service Representative to Account Executive, then to Client Services Manager. Developed, implemented and monitored prescription benefit programs for a million-dollar customer. Successfully managed call center for over 30,000 members. Recruited, managed, and mentored the daily activities of 10 West region account team employees.