Serve as the primary subject matter expert for day-to-day operations on all assigned client program accounts. Retaining several million dollars of annual revenue for some of the largest tech, aerospace, and financial companies through strong client relationship building, excellent communication, and optimizing their success and ROI using EdAssist programs.

Maintain strong working knowledge of all processes and policies. Continuously evaluated and improved processes and procedures. Design of in-house training programs which include a blended approach to learning such as coaching, classroom training, action learning, and e-learning.

Develop and implement strategies and processes that maximize the productivity of the company's employees and overall business functions. While also ensuring a smooth business environment with the focus of optimal sales performance.

Ensuring on going Medicare claim processing submissions with contractual partners adhere to all Medicare related guidelines

Review and process referrals from hospitals, physicians, patients, or families to determine eligibility and need for home health services, ensuring compliance with federal, state, and agency regulations. Ensure intake team met ongoing internal KPIs and timely processing of intake requests.