At Raytheon Technologies, my role as Senior Project Engineer involves integrating complex mechanical/electromechanical programs/projects in aerospace from design through build and delivery. Previously at Cisco, my role as Senior Program Manager revolved around steering incident management and customer advocacy to new heights. We crafted and executed strategic plans that significantly enhanced service delivery, optimizing end-to-end testing processes. my expertise in IT Infrastructure and Patch Management propels complex engineering projects to successful completion. With a solid foundation in Computer and Information Sciences, my approach integrates innovative solutions with robust troubleshooting methodologies. This experience has shaped my ability to navigate the dynamic tech landscape, ensuring that our team at Raytheon remains at the forefront of industry advancements.