Provide exceptional executive elite services, making every component of a trip as seamless as possible. Listen and guide the conversation to solve problems in a timely manner with all types of customers in all circumstances. A trusted advisor by offering informed and insightful recommendations which provided the very best traveler experience in each situation. Remained current on values we provide to each customer. Be responsive to client’s needs and issue resolution with excellent communication and follow up. Embraced new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business. Interacts with all VIP clients to solicit travel preferences and initial profile information Embody FROSCH’s core values: Respect, Integrity, Excellence, Communication, and Delivering the Unexpected.

Greet and welcome guests by speaking in a warm, friendly and courteous manner. Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
Guide guests with check-ins/check-outs in an efficient and friendly mbhanner, and in accordance to AutoCamp’s policies.
Collect and distributes messages for guests.
Pre-register, block and take same day reservations; and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
Resolve guest complaints and assists with inquiries that relate to AutoCamp’s services, events, directions, local attractions, etc.
Assist in solving billing discrepancies.
Perform cancellations according to procedures.

• Arranged travel accommodations for multiple accounts, several of which I was lead agent on.• Worked closely with Executive Assistants to arrange travel for CEO, CFO and other high level C-SUITE Executives. Very experienced in extending white glove treatment for our VIP'S.Well versed in International travel along with Domestic travel.Several hats have been worn during my time with the agency.• In 2003 I began my journey as a Leisure Travel Agent, worked on CB+, multi-line + multi office IPbased phone system, Worldspan then Sabre about 2008.• In 2007 I was promoted to Manager of the Leisure Department. Basic TRAMS, marketing, e-marketing,Client marketing• 2011 I decided to move to our ever growing Corporate side.. and I love it too. Booking Builder, Sabre Red, SabreApps, Groups, College admissions, Collegiate Athletics, College Tours, MLB, NFL, NHL Teams (for team and personal travel)I've traveled to almost every state in the US, multiple cities in Mexico, Hawaii, Jamaica, The Dominican, Aruba, The Bahamas, Canada, Ireland, Italy and counting!

Arranging corporate travel for my clients and assisting them with their needs during travel should any issues arise. Meeting and exceeding their expectations is my goal. Until they are happy I am not satisfied. BCD's motto: We're not just any travel management company. We help clients travel smart and achieve more.

Leisure and corporate travel responsibilities. Also processed IAR/ARC report for the companies three offices. I did learn two GDS systems while there, they started me with Apollo but shortly after learning the agency transitioned to Worldspan.