Answering phones, greeting clients, scanning , create and maintaining confidential files on company database

• Duplicate receipt documents and create unit service files • Contacting and filing claims to various manufactures and vendors • Responsible for ordering various warranty replacement parts. • Collecting and returning defective part to various manufactures • Receiving and posting warranty payments • Responsible for maintaining weekly warranty reports and updating AR spread sheet • Collaborate with Service Advisors to create initial unit work orders and pre-authorize all warranty work on new units • Determine repair requests to be covered under manufacture and / or vendor warranty guidelines • Provide known approval time and / or flat rates for repair to all relevant dealer personnel. .•Working directly with technicians on customer concerns •Responsible for contacting various vendors • Provide direct advice on valid work order quality content to substantiate claims prior to work order finalization • Provide and keep on-line photo library for warranty unit claims • Manage all paper work flow in order to claim warranty repairs for payment • Manage and pursue all claims to be paid as well as applying payment to paid claims including credit memos • Appealing all denied claims as appropriate • Clear denied claim balances to keep AR book up to date • Ensure all relevant personnel are familiar with warranty procedures and processes • Assist Advisors in checking sold units for outstanding recalls • Provide price estimates for manufacturer • Provide updates to customers on unit repairs Responsible for ordering and tracking warranty parts• Matching purchase orders with work orders

• Duplicate receipt documents and create unit service files • Contacting and filing claims to various manufactures and vendors • Responsible for ordering various warranty replacement parts. • Collecting and returning defective part to various manufactures • Receiving and posting warranty payments • Responsible for maintaining weekly warranty reports and updating AR spread sheet • Collaborate with Service Advisors to create initial unit work orders and pre-authorize all warranty work on new units • Determine repair requests to be covered under manufacture and / or vendor warranty guidelines • Provide known approval time and / or flat rates for repair to all relevant dealer personnel. .•Working directly with technicians on customer concerns •Responsible for contacting various vendors • Provide direct advice on valid work order quality content to substantiate claims prior to work order finalization • Provide and keep on-line photo library for warranty unit claims • Manage all paper work flow in order to claim warranty repairs for payment • Manage and pursue all claims to be paid as well as applying payment to paid claims including credit memos • Appealing all denied claims as appropriate • Clear denied claim balances to keep AR book up to date • Ensure all relevant personnel are familiar with warranty procedures and processes • Assist Advisors in checking sold units for outstanding recalls • Provide price estimates for manufacturer • Provide updates to customers on unit repairs Responsible for ordering and tracking warranty parts• Matching purchase orders with work orders

Accurately prepare and submit disconnect requests to various telecom companies with minimal service interruptions Ensure timeliness of requests in order to meet and exceed customer expectations• Monitor progress of orders and follow up on orders in error or jeopardy• Handle internal and external escalations • Manage customer trouble tickets• Cultivate and maintain strong working relationships with other internal teams to guarantee success

Accounts payable/receivable •Created Invoices and Purchase orders•Credit card processing•Deposits•Tracking inventory•Obtain credit records from reporting agencies.•Preparing bill of laden paper work for overseas shipments•Compile information about new accounts, enter account information into computers, and file related forms or other documents