Melissa Hernandez Email & Phone Number

White, Ga, Us

White, Ga, Us

Georgia, United States

Investigate and resolve customer inquiries and complaints related to the user interface, product support, and shipping inquiries as well as interpersonal relationships in an efficient manner with empathy.Meet set parameters for customer service levels and productivity utilizing tools such as Helpdesk, Talkdesk, Zendesk, Airtalk, Shopify, and Slack.Social Media moderation and user engagement across multiple platforms utilizing tools such as Sprout Social and Sprinklr.Provide customer support by facilitating communication and escalations between departments whennecessary.Provide moderation across several different gaming channels and platforms to ensure enjoyment andappropriateness for varying age groups and maturity levels.Performed work according to project schedules and high-quality standards.

Assemble and process mortgage loans. submit credit reports and applications to various mortgage lenders according to the needs of each individual client.Gather information to meet any outstanding conditions from underwriters including, but not limited to, banking documents, ordering appraisals, and title searches for properties.Coordinate closing dates between lenders, loan officers, realtors, borrowers, and attorneys for purchases and refinances.Liaison between the customer, loan officers and lenders via telephone, interoffice, as well as via theinternet.Maintained compliance with privacy and security requirements, as well as federal statutes coveringmortgage loans.Interviewed clients regarding loan needs and financial histories and conveyed information regardingapplication processes.

Oversaw office inventory activities, including ordering and requisitions, stocking and shipmentreceiving.Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliantfinancial records.Oversaw appointment scheduling and itinerary coordination for both clients and personnel.Handled all incoming business and client requests professionally by phone, email or in-person forinformation.Completed bi-weekly payroll for all employees.Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping usingPeachtree Accounting software.Compare vendor prices to ensure optimal savings.Designed marketing brochures and wrote website copy.Maintained computer and physical filing systems.Performed generalized PC troubleshooting, repair, and construction to include, but not limited to,hardware and software upgrades.

Cedartown, Georgia

Oversaw office inventory activities, including ordering and requisitions, stocking and shipmentreceiving.Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliantfinancial records.Oversaw appointment scheduling and itinerary coordination for both clients and personnel.Handled all incoming business and client requests professionally by phone, email or in-person forinformation.Completed bi-weekly payroll for all employees.Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.Compare vendor prices to ensure optimal savings.Designed marketing brochures.Maintained computer and physical filing systems.Support in the facilitation of a merger with Rolan Business Machines.

Fort Oglethorpe, Georgia

Operate and market the company Southeastern Loose Leaf, a division of Miller Audio operating as aseparate entity.Customer relations specialist and project management for the custom design and development of custom binders, duo-tang folders, index dividers, and other vinyl products for various industries.Prepared and presented sales presentations for clients showing the success and credibility of customized marketing products at various industry trade shows across the country.Collaborated with the company president to implement continuous improvements and exceed teamgoals.Answered telephone calls to field inquiries from clients, vendors and various other callers seekinginformation.Drafted professional memos, letters and marketing copy to support business objectives and growth.

Fort Oglethorpe, Georgia

Compiled product, market and customer data to forecast accurate sales and profit projections.Maintained an in-depth understanding of company products and customer buying preferences.Analyzed market trends and competitive landscape to understand opportunities and potential value.Built brand awareness and generated leads while managing internal and external marketing campaigns and programs through industry trade show representation and product catalog development.Designed and produced custom audio and video labels to customer satisfaction for mass productdistribution.Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.