Melissa Hernandez Email & Phone Number

White, GA, US

Georgia, United States

Investigate and resolve customer inquiries and complaints related to the user interface, product support, and shipping inquiries as well as interpersonal relationships in an efficient manner with empathy.Meet set parameters for customer service levels and productivity utilizing tools such as Helpdesk, Talkdesk, Zendesk, Airtalk, Shopify, and Slack.Social.

Assemble and process mortgage loans. submit credit reports and applications to various mortgage lenders according to the needs of each individual client.Gather information to meet any outstanding conditions from underwriters including, but not limited to, banking documents, ordering appraisals, and title searches for properties.Coordinate closing dates.

Oversaw office inventory activities, including ordering and requisitions, stocking and shipmentreceiving.Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliantfinancial records.Oversaw appointment scheduling and itinerary coordination for both clients and personnel.Handled all incoming business and client requests.

Cedartown, Georgia

Oversaw office inventory activities, including ordering and requisitions, stocking and shipmentreceiving.Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliantfinancial records.Oversaw appointment scheduling and itinerary coordination for both clients and personnel.Handled all incoming business and client requests.

Fort Oglethorpe, Georgia

Operate and market the company Southeastern Loose Leaf, a division of Miller Audio operating as aseparate entity.Customer relations specialist and project management for the custom design and development of custom binders, duo-tang folders, index dividers, and other vinyl products for various industries.Prepared and presented sales presentations for.

Fort Oglethorpe, Georgia

Compiled product, market and customer data to forecast accurate sales and profit projections.Maintained an in-depth understanding of company products and customer buying preferences.Analyzed market trends and competitive landscape to understand opportunities and potential value.Built brand awareness and generated leads while managing internal and external.