Melissa Freeman Email & Phone Number

Denver, Co, Us

Remote

• Working with PA, Product, Data Science, Engineering, Customer Success, and Support to ensure the success of our customers and products within an Agile framework. Primary responsibility includes assessing prioritization for PA Jira tickets, triaging work stopping bugs in production (P0 & 9-1-1 management), and coaching teammates in expected product functionality. Thinks critically about root cause of customer concerns and prevents bug recurrence. • Project manager for a constantly evolving internal tool. Focused on coordinating release communications, developing sustainable protocols, creating training and reference documentation, digital asset management, and day to day operations of a PA team of 28. • Creates SQL dashboards to assess bugs, research impact of enhancement ideas, and advocate for tickets. Saved company hundreds of thousands of dollars annually through low lift improvements.

Denver, Colorado, United States

• Verifying and quality assuring the accuracy of Artificial Intelligence in SaaS tech products. Ensuring that closings are accurately created, classified, and annotated while navigating customer requirements. • Identifying and escalating Machine Learning issues. Addressing technological and user errors.

Nederland, Colorado

• Developed and administered a white label and craft fair business from the ground up. Solely responsible for business administration, customer success, event management, supplies, accounting, and licensing. Designed digital assets, product labels and promotional materials.• Sold business in July 2022

Boulder, Co

Freelance design work primarily includes print advertising brochures, postcards, handouts, magazines, menus, and promotional items. Specialty is in layout. Master of all things InDesign.

Nederland, Co

• Key team member working toward the strategic development of the permanent nature center. Coordinated capital campaigns, served on regional committees, researched prospective donors, and cultivated corporate relationships. • Overseeing marketing, advertising, and graphic design (print, digital, and social media). Analyzing ROI. • Planned and managed fundraising events with thousands in attendance. Events ranged from film festivals, nature festivals, and to concerts at world-class live music venues.• Managed state licensing requirements, enrollment, and intake files for day camp programs.

• Design and production for print mediums: large format prints to long-format sales brochures.• Assisted customers in electronics selection, specialized printing, phone inquiries, price quotes, electronic money transfers, and advanced software usage.• Performed sales, reporting, and inventory adjustments using QuickBooks.

• Digitizing photos and rare books and migrating outdated media formats, and assigning Dublin Core metadata to items for retrieval within a BePress Digital Content Management system • Design services for library promotions and video editing an oral history video archive of the Forensic Genetics department• Research on 3D printing and evaluating software and tools for use in the library

Sorting and shelving library materials. Assisting patrons in locating materials. Searched for lost materials and maintained order of the stacks. Assisting in major shifts of materials.