Melissa Jay Email & Phone Number

Burnaby, British Columbia, Canada

Burnaby, British Columbia, Canada

Vancouver, Canada Area

As the Operations and Communications Manager, I establish the organization's communication infrastructure, processes and strategies to ensure communication is clear and consumable, streamlined, efficient, and effective. I oversee the organization's overall communications. I also oversee the organization's administrative operations, as well as manage projects including national engagement activities (a collaboration between the immigrant settlement sector, Government of Canada as well as Provincial/Territorial Governments). I also plan the event logistics as well as write and contribute to proposals and reports.Duties include: - Implementing AMSSA's Communications Plan;- Developing a focused social media plan and campaign strategy to reinforce communication to stakeholders; - Managing, maintaining, and updating AMSSA's websites, databases, and social media vehicles;- Overseeing AMSSA's operations;- Managing a national contract for engagement projects and activities;- Managing and coordinating the logistics of events and meetings from Board Meetings, Annual General Meetings as well as National Conferences;- Developing association's social enterprise;- Liaising with organization's contractors and funders; and - Supporting other programs and projects.Highlights include:- Scheduling, managing, and coordinating the logistics of online and in-person events with budgets ranging from $500.00 - $150,000.00; and- Researching, compiling, and writing successful proposals for projects and budgets ranging from $1000.00 - $200,000.00.

Vancouver, Canada Area

As the Communications Coordinator, I ensure communication is clear, efficient, as well as cross-promoted where possible. I also coordinate events and manage projects, engage with association members, as well as contribute to reports.Duties include: - Managing, maintaining, and updating AMSSA's websites, databases, and social media vehicles;- Coordinate the logistics of events and meetings from Board Meetings, Annual General Meetings as well as National Conferences;- Engaging with association membership; and - Program support.Highlights include:- Developed social media and campaign strategies aligning initiatives with the organization's communications plan; - Increasing AMSSA's Twitter followers by 750% since March 2015; and- Managing the development and implementation of an eLearning platform.

Vancouver, Canada Area

As the Office Coordinator, I worked closely with the organization's Executive Director and Board of Directors while managing the operations of the organization.Duties include: - Ensuring the smooth operations of the organization;- Working with AMSSA's Executive Director and Board of Directors to fulfill organization operations;- Scheduling Board Meetings and write Board Meeting minutes;- Planning the logistics of the AMSSA Annual General Meeting;- Liaising with organization's contractors and funders; and - Program support.

Surrey, British Columbia

At Ivanhoe Cambridge - Guildford Town Centre, I was responsible for implementing marketing strategies as well as to provide exceptional customer service.Duties included:- Implementing marketing initiatives created by mall administration such as contests, promotions, sweepstakes and more;- Interpersonal communication through responding to guest inquiries and providing exceptional customer service to shoppers as well as tenants of a busy mall; and- Representing Guildford Town Centre at the Surrey Children’s Festival through overseeing children’s activities and providing information about the mall.

Vancouver, Canada Area

As the Multicultural Health Fair Assistant, I was responsible for the preliminary event planning logistics for the 2010 Diversity Health Fair.Duties included:- Creating and implementing a sponsorship and donation strategy; and- Liaising with event, tradeshow and marketing contractors.Highlights included:- Writing a successful proposals for in-kind donations worth over $1000 as well as a sponsorship of $1500.00.

During this co-op internship, I worked as the Communications Assistant where I assisted the Communications Director with trustee engagement and information dissemination.Duties included:- Compiling and sending out weekly news media updates to school trustees and stakeholders; - Creating promotional graphics and publications;- Liaising with printers and web developers; as well as - Updating and maintaining BCSTA's websites.Highlights included:- Collecting and compiling data for use toward marketing for the school trustee election; and- Creating promotional materials for the 2008 Keynote Conference for newly elected School Trustees.

Human Resource Management Certificate, Human Resources Management/Personnel Administration, General

Bachelor Of Arts, Communication, Sociology

Activities and Societies: Volunteered for SFU Leadership Summit 2010 and volunteered for SFU International Mentorship Program from 2009.

Business Management Certificate, Business, Management, Marketing, And Related Support Services

Ongoing