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Program management, product development, and business transformation: strategy and operations expert with extensive experience and a proven ability to build consensus and successfully drive high-profile, multi-million dollar initiatives forward. Creates strategies, defines action plans, and builds high-performing teams. Highlights:Led Microsoft’s engineering migration to the cloud, migrating >95% of infrastructure and building modern engineering practices and behaviors. Defined and implemented execution of AT&T Advanced Mobile Solutions’ infrastructure roadmap, including 16+ projects/programs expected to deliver $1B in revenue protection and enable a multi-billion-dollar growth plan.Directed 11 internal business, IT, and vendor teams in the definition, enhancement, and deployment of a customer data and relationship management system for AT&T Mobility’s new Small Business organization. Successfully delivered a 9-month system and process scope in 9 weeks.Managed design, deployment, and operational support of AT&T’s Common Product Catalog, which maintains all product data and automates customer contract requirements and corporate policy in provisioning. Included contract data from 3 corporate acquisitions. Enabled 99% automation of contract rules, significantly improving customer experience and reducing cost. Deployed 20% above plan and within budget.Managed a global cross-functional team responsible for a business process re-engineering initiative for a $76-million software / hardware product suite; included managing transition of sales and ordering processes into those identified for spin-off from Lucent.
Microsoft
View- Website:
- microsoft.com
- Employees:
- 189892
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Senior Pm Lead, Cloud Engineering & OptimizationMicrosoft Oct 2017 - PresentIssaquah, Washington
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Principle It Service EngineerMicrosoft Feb 2013 - PresentRedmond, WaPartner with teams across Microsoft IT to drive culture change, accelerate cloud adoption, and build modern engineering practices. Build and manage governance framework for cloud migration and infrastructure optimization. Develop/improve cloud adoption strategies as well as centralized tools and resources enabling training and measurement. Formerly cloud lead, infrastructure lead, and problem manager for Shared Services Engineering. Led the Service Engineering Lead and Service Design Engineering Communities.
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Director, Project & Program Management, Advanced Mobile SolutionsAt&T Aug 2012 - Feb 2013Bothell, WaBuilt and led a PMO governance model and organization responsible for delivering product, partner, and internal business initiatives for all lines of business in AT&T’s Advance Mobile Solutions organization: Integrated Solutions, Pre-Packaged Applications, Developer Solutions, Professional Services, and Connected Devices/Machine to Machine. Developed and managed the people, processes, and tools to scale business and revenue supporting an $80M development portfolio.Responsible for initiative prioritization, project delivery and operational processes to meet business game-plan goals. Key programs: AT&T Toggle, EPTT, and AMS Customer Experience Infrastructure. -
Director, Project & Program Management, Customer Experience EngineeringAt&T May 2008 - Aug 2012Redmond, WaLed a team of project managers supporting development and implementation of business offers ranging from new network products and system enhancements to new features and rate plans. Provided accountability for delivery within time, scope, quality, and funding requirements. Built partnership with leaders in Product Realization, IT, Sales, Finance, Compensation, Billing, Care and other organizations to optimize the benefits and mitigate the risks of business projects. Developed and executed projects and processes that improved customer experience, increased customer satisfaction, and increased return on investment. Key programs: AT&T MicroCell, AT&T LTE Monetization, and support for NDA product launches. As business program manager for AT&T’s 3G MicroCell product, provided governance, management, practices and controls, planning, and implementation support for a two-year program with 10 phases and multiple network, system, process, and organizational projects.
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Senior Business Manager It, Business Systems Owner & Operations LeadAt&T Oct 2006 - May 2008Redmond, WaAs Senior Business Manager IT for the launch of AT&T's Small Business organization, managed design and deployment of the Siebel CRM system to the new Small Business organization. Included new customer data and ongoing data refresh, data conversion and migration, user interface enhancements, campaign management functionality, and improvements to lead management, forecasting, and reporting. Developed strategy and managed roadmap for all system, process, training, communication, and reporting enhancements needed to support the new organization. As Senior Business Manager IT, Systems Operations Lead, provided overall accountability for AT&T Mobility's enterprise business system operations: led business and IT teams responsible for operations of sales, contracting, care, and billing systems. Defined and established business policies, strategic plans, and systems roadmap. Built alignment with stakeholders and leaders throughout the company to ensure successful definition, implementation, and support of system releases, fixes, and enhancements. Managed system operations efficiency reporting, analysis, and improvement projects. Provided weekly hot issues reviews to executive leadership.As program manager and enterprise system owner, managed 15 system releases focused on increasing integration across AT&T’s business systems, improving usability, and enhancing performance. Included workflow design, development of business requirements, cost/benefit analysis, project recommendations, design specification development and review, user testing, post-project assessment, and system support activities. Developed and executed sustainment model to support system users and IT teams.
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Senior Sales Operations ManagerAt&T (Att Wireless And Cingular Wireless) Feb 2004 - Oct 2006Redmond, WaWorking closely with cross-functional business and IT leads, managed core projects as part of Cingular’s Common Services Experience initiative. Developed project charters, business requirements, and use cases supporting consolidation of over 400 systems into a core enterprise platform. Conducted ongoing coordination, requirements gathering, and validation meetings with channel operations leads. Provided ongoing system design support. Worked closely with Sales channels to facilitate system and data testing and validation. Managed communications for expected functionality, training plans, issues, delivery, and support. Received performance awards for work in delivering new platform and SOX process.As part of a new proposal team, coordinated and supported redesign and implementation of a knowledge management system, templates, processes, and training tools. Mentored and provided training to account teams and subject-matter experts to develop responsive, winning proposals. Managed proposal development for enterprise and government opportunities, helping win major clients such as IBM, HP, Oracle, Dow Jones, and State of Georgia.
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Global Sales Operations ManagerThe Cobalt Group Sep 2002 - Jan 2004Seattle, WaManaged proposal and contract activity for Global Client Services. Supported negotiations for major clients such as Daimler-Chrysler, Subaru, Hummer, and BMW. Managed the operational systems and processes supporting Cobalt’s Global Client Services department. Worked with Product and Channel Marketing managers to provide customer account input to product development. Co-developed and managed an enterprise process for launching new customer programs. Received outstanding performance awards, March 2002 and August 2003.
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Sales Operations ManagerNetegrity Solutions (Datachannel) Aug 2000 - Sep 2002Bellevue, WaDeveloped and managed a Proposal Resource Center. Created a dedicated cross-functional team and process for building proposals. Managed vendor selection, implementation, and training of a corporate-wide knowledge management system and sales force automation tools. Developed a series of quick-release sales and marketing tools including product and training proposals, RFP Q&A documents, BI tracking and win reports, and competitive analyses. Represented market and customer input on the core product development team. Created and managed processes for sales opportunities and contracts. Worked closely with product and channel marketing managers to provide customer account input to product development.
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Marketing Offer Manager, Systems And ProcessesAvaya Jun 1998 - Aug 2000Redmond, WaManaged the systems and processes supporting domestic and international sales—from establishing price element codes to input on the different product roles in the new enterprise networking group spin off. Functioned as a point-of-contact and liaison for all operations groups. Managed a cross-functional team responsible for a business process re-engineering initiative. Managed the transition of the product sales and ordering processes into those identified for spin-off from Lucent. Managed proposals and supported technical sales engagements and contract negotiations for Mosaix prior to Lucent acquisition. -
Senior Acquisitions Editor And Managing EditorFiber Studio Press / Martingale Publishing 1994 - 1998Woodinville, Wa
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Senior Technical Writer / EditorUrs Corporation 1992 - 1994Seattle, Wa -
Proposal ManagerKorry Electronics 1990 - 1992Seatle, Wa -
Technical Services SupervisorEnergy International Inc. 1988 - 1990Bellevue, Wa -
Technical Writer / EditorMartin Publishing 1987 - 1988Seattle, Wa
Melissa Lowe Skills
Melissa Lowe Education Details
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Foreign Languages And Communications -
University Of Guadalajara, Jalisco, Mexico
Frequently Asked Questions about Melissa Lowe
What company does Melissa Lowe work for?
Melissa Lowe works for Microsoft
What is Melissa Lowe's role at the current company?
Melissa Lowe's current role is Principal Manager, Product Management • Engineering Data & Analytics, Security, Hosted Services and Developer Experience.
What is Melissa Lowe's email address?
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What schools did Melissa Lowe attend?
Melissa Lowe attended Washington State University, University Of Guadalajara, Jalisco, Mexico.
What are some of Melissa Lowe's interests?
Melissa Lowe has interest in New Technology, Yoga, Development And Motivation, Team Empowerment, Cross Training, Lacrosse, Mountain Biking, Endurance Racing.
What skills is Melissa Lowe known for?
Melissa Lowe has skills like Pmp, Project Management, Program Management, Pmo Development, Business Analysis, Business Strategy, Customer Experience, Software Project Management, System Design, System Deployment, Team Leadership, Strategic Leadership.
Who are Melissa Lowe's colleagues?
Melissa Lowe's colleagues are Anusha Kn, Sami Modak, The Fun Zone, Sugrit Chatchaiyadej, Doomham Qirat, Hasan Mahmud, Xin Chen.
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