Melissa Lowe Email & Phone Number

Issaquah, Washington

Redmond, Wa

Partner with teams across Microsoft IT to drive culture change, accelerate cloud adoption, and build modern engineering practices. Build and manage governance framework for cloud migration and infrastructure optimization. Develop/improve cloud adoption strategies as well as centralized tools and resources enabling training and measurement. Formerly cloud lead, infrastructure lead, and problem manager for Shared Services Engineering. Led the Service Engineering Lead and Service Design Engineering Communities.

Bothell, Wa

Built and led a PMO governance model and organization responsible for delivering product, partner, and internal business initiatives for all lines of business in AT&T’s Advance Mobile Solutions organization: Integrated Solutions, Pre-Packaged Applications, Developer Solutions, Professional Services, and Connected Devices/Machine to Machine. Developed and managed the people, processes, and tools to scale business and revenue supporting an $80M development portfolio.Responsible for initiative prioritization, project delivery and operational processes to meet business game-plan goals. Key programs: AT&T Toggle, EPTT, and AMS Customer Experience Infrastructure.

Redmond, Wa

Led a team of project managers supporting development and implementation of business offers ranging from new network products and system enhancements to new features and rate plans. Provided accountability for delivery within time, scope, quality, and funding requirements. Built partnership with leaders in Product Realization, IT, Sales, Finance, Compensation, Billing, Care and other organizations to optimize the benefits and mitigate the risks of business projects. Developed and executed projects and processes that improved customer experience, increased customer satisfaction, and increased return on investment. Key programs: AT&T MicroCell, AT&T LTE Monetization, and support for NDA product launches. As business program manager for AT&T’s 3G MicroCell product, provided governance, management, practices and controls, planning, and implementation support for a two-year program with 10 phases and multiple network, system, process, and organizational projects.

Redmond, Wa

As Senior Business Manager IT for the launch of AT&T's Small Business organization, managed design and deployment of the Siebel CRM system to the new Small Business organization. Included new customer data and ongoing data refresh, data conversion and migration, user interface enhancements, campaign management functionality, and improvements to lead management, forecasting, and reporting. Developed strategy and managed roadmap for all system, process, training, communication, and reporting enhancements needed to support the new organization. As Senior Business Manager IT, Systems Operations Lead, provided overall accountability for AT&T Mobility's enterprise business system operations: led business and IT teams responsible for operations of sales, contracting, care, and billing systems. Defined and established business policies, strategic plans, and systems roadmap. Built alignment with stakeholders and leaders throughout the company to ensure successful definition, implementation, and support of system releases, fixes, and enhancements. Managed system operations efficiency reporting, analysis, and improvement projects. Provided weekly hot issues reviews to executive leadership.As program manager and enterprise system owner, managed 15 system releases focused on increasing integration across AT&T’s business systems, improving usability, and enhancing performance. Included workflow design, development of business requirements, cost/benefit analysis, project recommendations, design specification development and review, user testing, post-project assessment, and system support activities. Developed and executed sustainment model to support system users and IT teams.

Redmond, Wa

Working closely with cross-functional business and IT leads, managed core projects as part of Cingular’s Common Services Experience initiative. Developed project charters, business requirements, and use cases supporting consolidation of over 400 systems into a core enterprise platform. Conducted ongoing coordination, requirements gathering, and validation meetings with channel operations leads. Provided ongoing system design support. Worked closely with Sales channels to facilitate system and data testing and validation. Managed communications for expected functionality, training plans, issues, delivery, and support. Received performance awards for work in delivering new platform and SOX process.As part of a new proposal team, coordinated and supported redesign and implementation of a knowledge management system, templates, processes, and training tools. Mentored and provided training to account teams and subject-matter experts to develop responsive, winning proposals. Managed proposal development for enterprise and government opportunities, helping win major clients such as IBM, HP, Oracle, Dow Jones, and State of Georgia.

Seattle, Wa

Managed proposal and contract activity for Global Client Services. Supported negotiations for major clients such as Daimler-Chrysler, Subaru, Hummer, and BMW. Managed the operational systems and processes supporting Cobalt’s Global Client Services department. Worked with Product and Channel Marketing managers to provide customer account input to product development. Co-developed and managed an enterprise process for launching new customer programs. Received outstanding performance awards, March 2002 and August 2003.

Bellevue, Wa

Developed and managed a Proposal Resource Center. Created a dedicated cross-functional team and process for building proposals. Managed vendor selection, implementation, and training of a corporate-wide knowledge management system and sales force automation tools. Developed a series of quick-release sales and marketing tools including product and training proposals, RFP Q&A documents, BI tracking and win reports, and competitive analyses. Represented market and customer input on the core product development team. Created and managed processes for sales opportunities and contracts. Worked closely with product and channel marketing managers to provide customer account input to product development.

Redmond, Wa

Managed the systems and processes supporting domestic and international sales—from establishing price element codes to input on the different product roles in the new enterprise networking group spin off. Functioned as a point-of-contact and liaison for all operations groups. Managed a cross-functional team responsible for a business process re-engineering initiative. Managed the transition of the product sales and ordering processes into those identified for spin-off from Lucent. Managed proposals and supported technical sales engagements and contract negotiations for Mosaix prior to Lucent acquisition.

Woodinville, Wa

Seattle, Wa

Seatle, Wa

Bellevue, Wa

Seattle, Wa

Ba, Foreign Languages And Communications

Education record