Melissa Dennis Email and Phone Number
Melissa Dennis work email
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Melissa Dennis personal email
I have a passion for building meaningful relationships and sparking inspiration in others. With over 5 years of experience in Human Resources and 10 years dedicated to serving individuals with distinct needs, I've honed my ability to connect with people and make a lasting impact.Before graduating from Pepperdine University with a BA in Psychology, I embarked on a non-traditional career path and joined the armed forces. Serving on the USS Michael Murphy, I was responsible for maintaining personnel records, managing payroll, processing travel allowances, leave requests, and handling other reimbursements. This experience provided me with valuable real-world skills and instilled discipline before entering a college classroom.In addition to my military service, I've gained diverse experience in finance, executive administration, training, and mental health treatment. This diverse background has equipped me with a unique skill set that I bring to my work when helping others.Now, I'm eager to apply my unwavering passion and drive to progress my career as a marriage and family therapist! My central objective remains the same—to inspire others and build lasting connections while taking on the role of a guide in helping others save their own lives.
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Marriage And Family Therapy InternAllies For Every ChildLos Angeles, Ca, Us
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Customer Experience Team LeadSolawave Dec 2022 - Sep 2023Los Angeles, California, United States• Managed a team of over 15 global customer service agents across the US and Philippines supportingclient engagement, inquiries, and escalations for over 9,000 customers monthly• Oversaw the chargeback and dispute life cycle through investigation, customer communication, and case development leading to an 83% win rate and resolution• Maintained strong and effective relationships with clients and company leaders; evaluated feedback and recommended process improvements to enhance the customer experience• Collaborated with department heads by establishing and implementing a program linking direct feedback to their respective departments, including marketing, operations, technical support, and customer service• Proactively managed new projects and initiatives including the creation of new processes for Solawave’s Trade-In Program and specialist training• Developed decision trees to train agents on methods of resolution and processes for escalations to enhance the client experience and improve resolution time -
Customer Experience SpecialistSolawave Sep 2022 - Dec 2022Los Angeles, California, United States• Served as a point of contact for customer inquiries through clear communication with clients and internal stakeholders• Redefined the replacement process for a more timely, efficient customer experience leading to an improved CSAT by 8% within 4 months• Audited and developed macro library, global e-commerce sites, and SOPs to maintain accuracy andscalability
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Residential AdvisorStart Up Recovery Aug 2021 - Sep 2022Pacific Palisades, Ca• Directed communication and client engagement for 3 facilities supporting recovering addicts whilemaintaining a high standard of client confidentiality and discreet care for over 15 clients at any time• Resolved client grievances and managed situations of severe distress, demonstrating advanced skills inconflict management, counseling, and mediation• Trained and guided new staff with innovative, empirical teaching styles resulting in higher levels ofemployment morale and information retention• Facilitated client meetings and worked with clinical teams to foster individualized recovery plans -
Executive Assistant To Chief Executive OfficerMonarch Wealth & Retirement Strategies Sep 2018 - May 2021Calabasas, California, United States• Supported executive leadership with administrative duties for assets worth over $150 MM while creating, processing, and maintaining investment accounts• Managed vendor and 400+ client relationships, and served as a bridge of communication between them and the executive leaders• Leveraged my position as EA under Shawn to facilitate the seamless collection of financial informationfrom clients to help build their portfolio• Maintained compliance with FINRA regulations and other regulatory agencies• Conducted quarterly and as-needed audits over annuity purchases and other processes• Supported with general office management duties including scheduling meetings, answering phones,taking messages, managing and organizing emails, and calendar management• Assisted with the planning and execution of special projects, initiatives, and research while developing,updating, and maintaining filing systems• Coordinated travel arrangements, including airline, hotel, and transportation bookings; processed expense reports -
Supplemental Instruction LeaderAustin Community College Jan 2018 - May 2018Austin, Texas Area• Designed and implemented a successful bi-weekly training program for students with a focus on exam preparation -
Human Resources SupervisorUs Navy Dec 2014 - Oct 2016Pearl Harbor, Hi• Mentored 23 junior personnel on the rules and regulations of pay entitlements and new HR protocols• Spearheaded efforts in maintaining interdepartmental relations while cross-training among specialties• Worked directly with HR partners and C-suite level executives to strategize and execute HR initiatives -
Human Resources SpecialistUs Navy Jun 2012 - Dec 2014Pearl Harbor, Hi• Developed streamlined processes for personnel transfers, leave, and payroll in a fast-paced and changing environment• Earned the Enlisted Service Warfare Specialist certification through understanding and expertise of shipmanagement and compliance to pass the Final Contract Trials/deployment of a ship• Resolved all HR-related inquiries, including leave administration issues and payroll discrepancies• Managed office administrative and logistics functions under a fixed budget, without any budgetarydiscrepancies
Melissa Dennis Skills
Melissa Dennis Education Details
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Gpa: 3.6/4.0 -
Gpa: 4.0/4.0
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Clinical Psychology
Frequently Asked Questions about Melissa Dennis
What company does Melissa Dennis work for?
Melissa Dennis works for Allies For Every Child
What is Melissa Dennis's role at the current company?
Melissa Dennis's current role is Marriage And Family Therapy Intern.
What is Melissa Dennis's email address?
Melissa Dennis's email address is md****@****ial.com
What schools did Melissa Dennis attend?
Melissa Dennis attended Pepperdine University, Austin Community College, Pepperdine University Graduate School Of Education And Psychology.
What skills is Melissa Dennis known for?
Melissa Dennis has skills like Leadership, Customer Experience, Auditing, Administrative Assistance, Collaborative Problem Solving, Powerpoint, Stakeholder Engagement, Salesforce.com, Human Resources, Securities Regulation, Training And Development, Interpersonal Relationships.
Not the Melissa Dennis you were looking for?
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Melissa D.
Baltimore City County, Md2gmail.com, clearesult.com2 +141033XXXXX
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Melissa Belbusti
Senior Manager At Engagys, Llc. Engagys Is The Leading Healthcare Consumer Engagement Consulting And Research Firm.Greater Boston3yahoo.com, silverlink.com, engagys.com1 +178142XXXXX
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1yahoo.com
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