Melissa Griggs Email & Phone Number

Mayfield Heights, Ohio, United States

Cleveland/Akron, Ohio Area

• Mentored and trained new-hire nurses, volunteers, nursing assistants; delegated to and oversaw nursing assistants, volunteers, and other support staff• Evaluated and assessed patient needs using objective and subjective data; identified problems and performed interventions using skills, critical thinking, and personal judgement• Anticipated needs of internal and external customers preventing undesired outcomes when able; effectively and sensitively counselled patients and families of diverse cultural, educational, and socio-economic backgrounds on disease process, what to expect, likely outcomes, options, and services available• Coordinated discharges including anticipation of needs, ordering medications, dressing supplies, and durable medical equipment while considering cost efficiency• Actively participated on Practice Committee (reviewed and initiated practices and procedures to assure compliance with the law and customer satisfaction), Safety Committee, and informal documentation process improvement group• Consistently exceeded expectations in communicating with physicians, patients and families, funeral homes, pharmacies, equipment providers, hospitals, nursing facilities, volunteer staff, and students• Participated in A3 Adaptive Design Program for improvement in quality and efficiency of care delivery