Melissa Page Email & Phone Number

Raleigh-Durham, North Carolina Area

Level 2

• Works with departments throughout the organization to identify all requirements of new systems, upgrades, and processes
• Collaborates with Project Managers to ensure business requirements are met, technical testing is thorough, and all project related tasks are completed
• Responsible for analysis and identification of impact to current business plans including the cost of poor quality
• Assists in solving technical/performance problems within the technical infrastructure
• Establishes working relationships with vendors, customers, and internal departments
• Establishes deadlines, prioritizes work plans, and manages time effectively

• Resource for completing and tracking redirections that saved $86,000 in four months
• Developed a method and spreadsheet to track departmental productivity
• Expanded on foundational knowledge of internal applications to become the departmental SME on Utilization Management, Claims, and related systems
• Coordinated care for customers including, but not limited to, scheduling appointments, locating physicians, coordinating referrals, answering benefits questions, and locating additional resources

• Knowledge of medical benefits, provider reimbursement, medical and dental terminology, and detailed claims knowledge
• Demonstrated sensitivity and pro-active behavior in addressing customer needs.
• Responded to Customer inquiries related to the following by utilizing internal applications: Authorization requests, decisions and extensions; Benefit coverage and exclusions; Eligibility; Plan Providers; Claims.

Cocoa Beach, Florida

Receive shipments, tag and count products, put away products in warehouse, complete paperwork for products.

Cocoa, Florida

Open/close the storeWork alonePrepare and make bank depositsDaily inventory/ loss preventionEstablish customer relationshipsEnsure store cleanlinessProduct knowledge

Melbourne, Florida Area

Open/Close the storeManage/train other workersCash register close outPrepare depositsMultitasking and prioritizing to ensure everything is done in a timely mannerEnsure that customer complaints are handled effectively

Melbourne, Florida Area

Assist in opening and closing the storeProvide exemplary customer serviceCommunicate effectively

Bachelor'S Degree, Data Management And Data Analytics

Structured Query Language, IT Foundations and Applications, Web Development Foundations (HTML5, CSS), Programming in Python, Excel, C++.

Master Of Business Administration - Mba, Health/Health Care Administration/Management

Understanding of basic accounting, data driven decision making, accreditation audits, and managing human capital

Bachelor’S Degree, Pre-Clinical Health Sciences, 3.1

Understanding of anatomy, pharmacology, physiology, research methods, and pathophysiology

Associate’S Degree, Nutrition Sciences, 3.4

Made dean's list twice

High School Diploma