Daniel Mercurio Email & Phone Number

Boston, Ma, Us

Greater Boston

Built and managing a team of five people responsible for technical enablement and documentation including technical writing, curriculum development, and content curationLeading a comprehensive training program for new hires and existing employees that includes SME interviews, curriculum design, content development, training rollout, and aligning with Leadership on training investment and returnSpearheading Generative AI initiative to increase internal adoption and align content strategy with emerging chat, search, and self-service technologiesDirecting content management for a wide range of topics including Pega Cloud, Pega GenAI, Pega self-service offerings, and Pega application diagnosticsPrioritizing features and strategic roadmap for MediaWiki application with 5000+ users and 1000s of content pagesIndependently identifying information gaps, developing solutions, and fostering collaboration across multiple departments to support launch of new Pega product

Greater Boston

Led design of information architecture for 1000s of content pages with 5000+ users dependent on convergent information streams from product development, cloud engineering, and operations teams delivering software-as-a-service to clientsGathered user feedback and scoped features for new content management appProduced video content to enable users to adopt new featuresCommunicated and curated release information to 1000s of users

Cambridge, Massachusetts

Performed market analysis of knowledge management products and provided recommendations for investment to LeadershipDrove knowledge management program to continuously curate critical information such as architectural documents, standard operating procedures, and training modulesEstablished effective governance over the curation of 1000s of pieces of work - dependent on the expertise of 100s of SMEs

Wilmington, Ma

Optimized productivity of the site survey team, led effective weekly meetings, inspected work, coordinated schedules, and coached a team of 2-5 to execute valuable work.Delivered user feedback and testing for internal content management applications to enhance team’s productivity when using the tool.SolarCity was acquired by Tesla during my tenure in 2016.

Marlborough, Massachusetts, United States

Crafted concise, technical project summaries for internal consumption by multilevel, cross-functional teams including customer service, sales, operations, and engineering.SolarCity was acquired by Tesla during my tenure in 2016.

Master Of Science - Ms, Master Of Science In Business Analytics

Bachelor Of Arts (B.A.), Political Science

Environmental Science Minor