Daniel Mercurio

Daniel Mercurio Email and Phone Number

Senior Manager, Knowledge Management @ Pegasystems
Boston, MA, US
Daniel Mercurio's Location
Greater Boston, United States
Daniel Mercurio's Contact Details

Daniel Mercurio personal email

n/a
About Daniel Mercurio

Results-driven, ambitious knowledge management leader with a record of driving effective technical training and documentation programs for large, cross-functional teams.

Daniel Mercurio's Current Company Details
Pegasystems

Pegasystems

View
Senior Manager, Knowledge Management
Boston, MA, US
Website:
pega.com
Employees:
5491
Daniel Mercurio Work Experience Details
  • Pegasystems
    Senior Manager, Knowledge Management
    Pegasystems
    Boston, Ma, Us
    View
  • Pegasystems
    Manager, Knowledge Management
    Pegasystems Apr 2022 - Present
    Greater Boston
    Built and managing a team of five people responsible for technical enablement and documentation including technical writing, curriculum development, and content curationLeading a comprehensive training program for new hires and existing employees that includes SME interviews, curriculum design, content development, training rollout, and aligning with Leadership on training investment and returnSpearheading Generative AI initiative to increase internal adoption and align content strategy with emerging chat, search, and self-service technologiesDirecting content management for a wide range of topics including Pega Cloud, Pega GenAI, Pega self-service offerings, and Pega application diagnosticsPrioritizing features and strategic roadmap for MediaWiki application with 5000+ users and 1000s of content pagesIndependently identifying information gaps, developing solutions, and fostering collaboration across multiple departments to support launch of new Pega product
    View
  • Pegasystems
    Senior Knowledge Management Specialist
    Pegasystems Apr 2021 - Apr 2022
    Greater Boston
    Led design of information architecture for 1000s of content pages with 5000+ users dependent on convergent information streams from product development, cloud engineering, and operations teams delivering software-as-a-service to clientsGathered user feedback and scoped features for new content management appProduced video content to enable users to adopt new featuresCommunicated and curated release information to 1000s of users
    View
  • Pegasystems
    Knowledge Management Specialist
    Pegasystems May 2019 - Apr 2021
    Cambridge, Massachusetts
    Performed market analysis of knowledge management products and provided recommendations for investment to LeadershipDrove knowledge management program to continuously curate critical information such as architectural documents, standard operating procedures, and training modulesEstablished effective governance over the curation of 1000s of pieces of work - dependent on the expertise of 100s of SMEs
    View
  • Tesla
    Site Surveyor Ii (Team Lead)
    Tesla Jul 2016 - May 2019
    Wilmington, Ma
    Optimized productivity of the site survey team, led effective weekly meetings, inspected work, coordinated schedules, and coached a team of 2-5 to execute valuable work.Delivered user feedback and testing for internal content management applications to enhance team’s productivity when using the tool.SolarCity was acquired by Tesla during my tenure in 2016.
    View
  • Tesla
    Site Surveyor I
    Tesla Jul 2015 - Jul 2016
    Marlborough, Massachusetts, United States
    Crafted concise, technical project summaries for internal consumption by multilevel, cross-functional teams including customer service, sales, operations, and engineering.SolarCity was acquired by Tesla during my tenure in 2016.
    View

Daniel Mercurio Skills

Customer Service Research Writing Sustainability Leadership Time Management Communication Delegation Mentoring Solar Pv Surveying Public Speaking Microsoft Excel Microsoft Word Renewable Energy Powerpoint Music Performance Event Planning Community Outreach Strategic Planning English Restaurants News Writing Microsoft Office Social Media

Daniel Mercurio Education Details

Frequently Asked Questions about Daniel Mercurio

What company does Daniel Mercurio work for?

Daniel Mercurio works for Pegasystems

What is Daniel Mercurio's role at the current company?

Daniel Mercurio's current role is Senior Manager, Knowledge Management.

What is Daniel Mercurio's email address?

Daniel Mercurio's email address is dm****@****ity.com

What schools did Daniel Mercurio attend?

Daniel Mercurio attended Isenberg School Of Management, Umass Amherst, Boston College.

What are some of Daniel Mercurio's interests?

Daniel Mercurio has interest in Collecting Antiques, Sweepstakes, Home Improvement, Reading, Gourmet Cooking, Sports, The Arts, I Love To Write, Home Decoration, Children.

What skills is Daniel Mercurio known for?

Daniel Mercurio has skills like Customer Service, Research, Writing, Sustainability, Leadership, Time Management, Communication, Delegation, Mentoring, Solar Pv, Surveying, Public Speaking.

Who are Daniel Mercurio's colleagues?

Daniel Mercurio's colleagues are Laura Sáez Gómez, Abdul Hadi, Seda Başer Gürel, Sandeep Patil, Zakir Hussain, Bradford Whipple, Jason Wilhelm.

Not the Daniel Mercurio you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.