Meredith Stroup Email & Phone Number

Atlanta, Georgia, United States

Bringing my expertise in Strategic Directive Delivery, Process Creation & Improvement, Business Analytics and Reporting, Tools Implementation & Support, and Leadership to Cox's Outside Plant Construction team, where we're focused on expanding and perfecting our world-class network serving all residential customers.

Cox Voice Operational Software Support Lead, Tier 3 Team lead for Cox Communications OSS Cox Voice Tier support team. Work to streamline incident and customer outage management and overall platform support by networking with support groups and system owners throughout Cox Communication and vendors. Utilize and work to develop analytic strategies and automated monitoring of key system elements. Worked to build Operational Readiness for supporting the new Cox Voice platform while engaging with project teams and technology groups across the business.

Client Video Software Support, Tier 3Projects include Incident and Problem Management, Platform Optimization through research and analytics, and Operational Strategy. Client Video Software Support focuses on the customer experience via various technology product offerings.

I am excited to bring my problem solving, project management, IT, and business relationship expertise to drive solutions for dynamic product issues. Facilitate exchange between development groups and team members across organizations to expedite resolution. Collaborate with relevant parties to publish findings and educate groups. Channel information to client stakeholders and increase overall visibility and throughput of issues by streamlining the problem solving process.

Norcross, Ga

Responsible for the Communications Lifecycle Management (CLM) service delivery to strategic accounts, including execution and oversight of Service Delivery Analyst tasks. Continually improved the service delivery of Communications Lifecycle Management by managing relationships, improving customer processes and technology, and delivering customer centric Business Intelligence.

Ensure the overall health of customer accounts; simultaneously supporting and synergizing activities from other Advocate business and external service providers.- Appointed primary contact for all customer and internal stakeholders - Accountable for the quality and timeliness of deliverables- Proactively respond to and solve operational problems- Leverage expertise in telecom management platforms and carrier tools to improve and augment efficiency and effectiveness of customer processes- Consult with strategic account stakeholders on a quarterly basis, providing recommendations to improve capabilities and/or reduce cost within their telecommunications environment. Provide documented recommendations in PowerPoint and provide detailed analysis in Excel- Restructured the overall business to reduce COGS while maintaining service levels and quality

Managed throughput of all customer telecommunications invoices through Advocate's CLM Bill Management and Audit process. Provided the foundation for CLM services by performing first line audit. Coordinate between vendor and customer business units while evaluating billing and inventory to become an integral part of the customer AP process.

Assisted end users and organizations navigate the dynamic mobile enterprise environment by providing holistic support for mobile enterprise technologies in an inbound call center while also managing wireless procurement and MACD's through Tangoe's Command portal.