Mark Hersh Email & Phone Number

Carlsbad, Ca, Us

Carlsbad, California, United States

Carlsbad, California, United States

- Led multi-domain, geographically diverse teams in development, test and deployment of complex satellite ground networks- Led multi-domain, geographically diverse teams in delivering high-profile, feature rich products and network efficiency initiatives. - Regularly led and delivered high-profile, time-critical programs improving network performance, capacity efficacy and customer experience.

Greater San Diego Area

Leadership:- Interim Director Customer Solutions – Lead team of 100+ geographically distributed Software, RF and Network Engineers to drive solutions that create unmatched user experiences for customers and subscribers.- Accountable for leading operational and technical teams in support of international customers’ satellite broadband networks, executing managed service agreements and strictly adhering to customers’ service levels and availability requirements Program Management: -Principal PM leading upgrade of legacy network and related systems to current generation of product. Requires in–depth technical understanding, ability to negotiate and evaluate tradeoffs, and clear understanding of client’s business needs, culture and appetite for risk- Collaborate with large enterprise customers and internal product/engineering teams to deliver features and processes that drive solutions and compelling value propositions.-Find and create compelling use cases to deliver solutions that positively affect multiple customers to meet business and technical goals while providing high-quality user experiences

Carlsbad, California, United States

- Collaborate with large enterprise customers and internal product/engineering teams to deliver features and processes that drive solutions and compelling value propositions.-Key member of program team charged. with executing $250M contract to deploy customer’s next generation satellite network. -- Drive VOC (Voice of Customer) user feedback to Engineering teams to enhance value, features and user experience. Collect data from multiple sources to ensure we build the right products.

Greater San Diego Area

- Accountable for and led team that implemented end to end 3PL logistics, distribution, spare parts (SPL) programs and off-site inventory ($35M) processes in Australia, Europe and North America in support of flagship consumer broadband hardware and products. - Hired, trained and developed high-performing team that delivered outstanding service, creative business solutions and hard dollar cost reductions of >$2M in annual OPEX savings, while overseeing a $24M transportation/logistics budget and $1M operating budget-Presented monthly executive briefings reporting progress on key programs and initiatives, KPI’s, financial performance and team development status.- Successfully led cross-functional team to execute and implement vendor consolidation initiative. Streamlined vendors by leading RFP, selection process and negotiations with five key providers resulting in $400K in annual savings.- Key team member that developed production forecasts, capacity and established processes with contract manufacturers to support manufacture, delivery and repair of multiple product lines that support Broadband delivery and services.

- Spearheaded application and validation and revalidation into the C-TPAT program.- Led RFP, selection and implementation of freight audit vendor resulting in $58K in annual savings. - Analyzed inbound product configurations resulting in 45% cost reduction in unit transportation costs.- Earned Lean Green Belt by leading cross functional process improvement initiatives that resulted in a 99% SLA adherence.

Mba, Logistics, Materials, And Supply Chain Management

Buinsess Administration

Bachelor Of Science, Business Administration