Marcos Gutierrez Email & Phone Number

New York

Nueva York Y Alrededores, Estados Unidos

• Proactively identify maintenance issues, address and log as appropriate.
• Perform break/fix services or log ticket with Hewlett-Packard service desk for resolution.
• Accept, manage, document and close incidents and service request via ServiceNow.
• Reduced cost up to 24% by efficiently managing the inventory.
• Manage receipt and inventory of supplies, maintenance kits, and spare parts in secure storage space.
• Assist with installs, moves, adds, and changes.

Manhattan, NY

• As a staff of MODIS, I have been helping in meeting The customers´ project IT needs, by participating in:
• Installing and setting new fleet of Multifunction Printers.
• Basic network troubleshooting by identifying subnetting issue.

• As a staff of Robert Half Technology, I have been helping in meeting The customers´ project IT needs, by participating in:
• Disconnect/reconnect project at FACEBOOK New York main office.

• Talked clients through face to face or over the telephone to help setup systems or resolve issues.
• Recovered data from damaged hard drives as well as repair them via built serial data cable.
• Suggested, Tested and evaluated new technology and software.
• Implemented and designed network from the beginning under windows 2008R2 server.
• Implemented virtual servers running Forefront TMG and Microsoft Exchange
• Back up maintenance by using tools like symantec backup.

• 9 years of positive evaluation.
• Designed four Databases for registering the statistical of the library resources usage and others activities.
• Received international recognition for quality control applied to digitalized resources from Florida International University.
• Trained employees for working in the repository project.
• Worked in coordination with Florida International University on its repository project called: DLOC (Digital Library of the Caribbean).
• Over 4 years as Quality Control manager of the repository project.

• Front office support.
• Introducing data to the library system database.
• Assist students and teachers in location of print and non-print resources.
• Designed four Database for registering the statistical of the library resources usage.

• Designed computer classes and its syllabus (Microsoft Office).
• Offered technical support to the computer lab.
• Extra contribution: Designed a system for automating the student's records.

Bachelor'S Degree, Business Administration And Management, General

Associate'S Degree, Elementary Education And Teaching