Marcos Gutierrez Email & Phone Number

New York

Nueva York Y Alrededores, Estados Unidos

•Proactively identify maintenance issues, address and log as appropriate.•Perform break/fix services or log ticket with Hewlett-Packard service desk for resolution.•Accept, manage, document and close incidents and service request via ServiceNow.•Reduced cost up to 24% by efficiently managing the inventory. •Manage receipt and inventory of supplies, maintenance kits, and spare parts in secure storage space.•Assist with installs, moves, adds, and changes.•Replace device cartridges as needed.•Adhere to company privacy policies.•Basic Network troubleshooting.

Manhattan, Ny

As a staff of MODIS, I have been helping in meeting The customers´ project IT needs, by participating in:•Installing and setting new fleet of Multifunction Printers.•Basic network troubleshooting by identifying subnetting issue.

As a staff of Robert Half Technology, I have been helping in meeting The customers´ project IT needs, by participating in:•Disconnect/reconnect project at FACEBOOK New York main office.

•Talked clients through face to face or over the telephone to help setup systems or resolve issues.•Recovered data from damaged hard drives as well as repair them via built serial data cable.•Suggested, Tested and evaluated new technology and software.•Implemented and designed network from the beginning under windows 2008R2 server.•Implemented virtual servers running Forefront TMG and Microsoft Exchange •Back up maintenance by using tools like symantec backup.•Monitor and maintain the computer systems and networks. Windows XP and 7 configuration and break/fix.•Migration from Windows XP to 7•Troubleshooting system and network problems.•Diagnosing and solving hardware/software faults.•Replaced computer parts as required.•Followed written instructions to repair a fault or set up a system.•Supported the roll-out of new applications.•Printer\ continuous ink system troubleshooting.•Troubleshooting sending email with Blackberry enterprise server. Also, enabling Blackberry for Tethering. •Configuring Microsoft Outlook to access Microsoft Exchange Server as well as to multiple accounts and enabling it to work offline.

•9 years of positive evaluation.•Designed four Databases for registering the statistical of the library resources usage and others activities.•Received international recognition for quality control applied to digitalized resources from Florida International University.•Trained employees for working in the repository project.•Worked in coordination with Florida International University on its repository project called: DLOC (Digital Library of the Caribbean).•Over 4 years as Quality Control manager of the repository project.•Scanning documents up to 2,000/moth.•Analyze digital copies to correct.•Introduced data to the library system database.•Converted original printed documents (books, magazines, letters, photographs, etc.) into digital images through a scanner or professional camera for conservation and preservation and open access to the intellectual production of the PUCMM University.

•Front office support.•Introducing data to the library system database.•Assist students and teachers in location of print and non-print resources.•Designed four Database for registering the statistical of the library resources usage.

•Designed computer classes and its syllabus (Microsoft Office).•Offered technical support to the computer lab.•Extra contribution: Designed a system for automating the student's records.

Bachelor'S Degree, Business Administration And Management, General

Associate'S Degree, Elementary Education And Teaching