Mark Mccoy Email & Phone Number

Charlotte, Nc, Us

Charlotte Metro

Charlotte, North Carolina, United States

RPA Technical and Operations Support January 2022 – Present  Designed change control for current and future use cases to standardize new department by analyzing key metrics, creating documentation, and implementing new structure  Acted as team leader for contract developers by leading daily scrums and managing project priorities, accessibility, and reliability  Migrated system to SaaS model using Git integration and Azure SQL database implementation Created revenue saving opportunities through new use case analysis and discovery Developed new use cases using a mix of Python and Automaton 360 applying an Agile structure of developmentGeneral Local IT Associate June 2021 – December 2021 Streamlined onboarding process by creating new processes and implementing automation using Python and Power Automate Developed multiple internal tools in Python for user creation, onboarding, web scrapping, and document creation which resulted in a reduction of total work time by 20% Ensured day to day IT system effectiveness for upper-level management including investor relation calls, global live streams, and board meetings Enhanced IT team’s efficacy by increasing ticket closure by 41% and increasing the number of tickets closed in a day by 26%

Columbia, South Carolina Metropolitan Area

 Ensured security for key customers like FedEx Freight and UPS by designing custom security systems including cameras, self-contained electric fences, alarms, and ground sensors Assisted in company growth by increasing build and project output through wiring, building, and machining security systems Advanced company technology to maintain market edge through vendor assessment and analysis of new security equipment and software

Baltimore, Maryland, United States

Freelancing tutor for AP Computer Science A, C++ and Java for students from middle school to high school. Some of the other subjects that I qualified for but did not have a chance to teach were US history and European history.

Baltimore, Maryland, United States

Full time summer intern for the security and compliance department. I reviewed and updated the company's security procedures to be in line with industry standards . Additionally, helped put on the annual cyber security drill, and helped strategize a way to integrate drones into field work on power lines and power relay reliability.