Michael Holmes, Mba Email & Phone Number

Sw Mitech

-Manage application support teams supporting PowerSchool SIS and eFinance Plus, OnBase and more-Manage development team and oversee custom built software solutions-Salesforce Administrator-TimeClock Plus Administrator-Member of MiDataHub Advisory Committee

United States

-Network and systems administrator-Resolve issues with company hardware from servers to laptops-Domain and Server Administrator responsible for over 15 physical servers and over 30 virtual servers (VMWare) and for maintaining local ADDS, Group Policy, Back-ups and Updates-Responsible for onboarding and training new employees with technology-Assist all teams with technical solutions and ideas to streamline processes-Microsoft Office 365 admin responsible for provisioning access, troubleshooting and support-Research and implement tech improvements and upgrades

Kalamazoo, Michigan, United States

Re-hired by my previous department after Covid-19 Reduction in Workforce lay-off-Responsible for the operation of the Housing Management System (RMS/Mercury software)-Write custom SQL queries and reports-Create new business policies based on system features and limitations-Build templates in the Mercury system for student and staff interfaces-Maintain system security and consistency

Kalamazoo, Michigan Area

● Responsible for provisioning, installing and maintaining all technology for admissions, pre-college and student transitions● Salesforce administrator, working with teams across the University to make customizations to suit business needs● Server administrator for enrollment management responsible for monitoring, data access and migrations and troubleshooting● Work with staff to recommend best uses of technology and to troubleshoot and resolve software and computer issues● Represent Enrollment Management IT at campus-wide IT meetings and participate in campus-wide IT discussions

Kalamazoo, Michigan Area

-Responsible for the operation of the Housing Management System (RMS/Mercury software)-Write custom SQL queries and reports-Create new business policies based on system features and limitations-Build templates in the Mercury system for student and staff interfaces-Maintain system security and consistency

● Manage a team of technicians to provide IT solutions Dental and Veterinary offices● Project management from planning to implementation of new systems● Streamlined company standard processes and employee scheduling to maximize time utilization● Assess client systems to determine technology needs● Oversee installation and upgrades of complete systems including Servers, Workstations, and Networks

Greater Grand Rapids, Michigan Area

● Specialized in Dental technology support ● Installed, Upgraded and Migrated Windows Server 2003 and 2008 including ADDS, DNS, and DHCP configurations● Upgraded workstations from Windows XP to 7 and installed new workstations● Installed complete networks from cabling buildings to configuring routers and firewalls● Installed computer and monitor mounts and arms in a clinical environment● Installed and troubleshot specialized dental software such as Patterson Eaglesoft, Carestream Products, and Dentrix● Installed and configured imaging equipment and software including x-ray sensors and pan machines as well as various imaging software including Dexis

● Created jobs and tasks in Symantec Altiris Deployment for in house imaging and remote imaging● Worked on a team to successfully deploy Windows 7 in place upgrades on machines in the field● Assisted in creating a company standard Windows 7 PC image● Responsible for creating technical process documentation for technical and standard user groups

Greater Chicago Area

● Developed a Standard Operating Procedure for the Help Desk● Assisted in creating a Balanced Scorecard for Help Desk employees● Trained new employees on Help Desk procedures and system troubleshooting

Greater Chicago Area

● Worked on a team to provide tier 1 & 2 technical support for over 20,000 users at over 400 sites● Responsible for troubleshooting PC, network, and printer issues● Documented technical processes and contributed to the creation of a group knowledge base

Greater Chicago Area

● Handled help desk operations for employees on and off site● Assisted in server installs and upgrades● Responsible for troubleshooting PCs, printers, and peripherals● Performed new system setups, upgrades, and installs

Master Of Business Administration - Mba, Computer Information Systems Concentration

Bachelor Of Science (Bs), Management Information Systems, General