Mia White Email & Phone Number

As the Manager of Learning Experience Design at Twitter, my role consisted of:Coaching and managing a team of instructional designers so that they can make an impact on Tweep’s careers.Defining the learning design principles, standards and processes and assure that the Learning Experience Design team meets those standards.Providing strong partnership to program leads and other shared services leads.Serve as a critical link across programs drawing connections to integrate and… Show more As the Manager of Learning Experience Design at Twitter, my role consisted of:Coaching and managing a team of instructional designers so that they can make an impact on Tweep’s careers.Defining the learning design principles, standards and processes and assure that the Learning Experience Design team meets those standards.Providing strong partnership to program leads and other shared services leads.Serve as a critical link across programs drawing connections to integrate and embed key strategic initiatives.Serve as a go-to thought partner and lead consultant for new learning projects across L+D and the People team.Partnering with Twitter's IDEA team to ensure all learning experiences created by my team were equitable and accessible by all Tweeps.Overseeing all learning requests including discovery, prioritization, and assignments to the Learning Experience Designer. Show less

I led an Agile Learning team, following the Kanban method, comprising of five direct reports and between three and nine contractors. Collaborated with C-Suite, VPs and Directors to ensure company/department objectives are aligned with learning strategy and workflow.I spearheaded Instructional Design Strategy by analyzing existing training, associated processes, determining areas of weakness and areas of development, resulting in recommendations and implementation of improvements and… Show more I led an Agile Learning team, following the Kanban method, comprising of five direct reports and between three and nine contractors. Collaborated with C-Suite, VPs and Directors to ensure company/department objectives are aligned with learning strategy and workflow.I spearheaded Instructional Design Strategy by analyzing existing training, associated processes, determining areas of weakness and areas of development, resulting in recommendations and implementation of improvements and processes.I oversaw all learning requests including discovery, prioritization, and assignments to instructional designer, project management, and/or contractor support.I coached, collaborated, led, and supported the larger programs driving alignment with company strategy focus (KPIs), resulting in Kirkpatrick Level 4 data.I manage vendor relationship and administration of Litmos Learning Management system.I optimize cost efficiency by managing a contractor budget. I lead the redesign of the client service 8-week New Hire Training consisting of 120 learning modules covering 18 roles within 7 months. This was one of the largest projects in Paycor history.I added contractors to complement a team of three in-house instructional designers, enabling successful project completion on time. Show less

Cincinnati, Oh

Cincinnati, Oh

Remote

I was asked back to ADP to work within their largest revenue group during a period of major change involving the centralization of learning and the creation of a corporate center of expertise supporting all divisions. I led Instructional Design efforts for "Project Greenfield," the largest initiative in the history of ADP TotalSource.I partnered with Project Manager, Lead Learning Specialist, and Line of Business PMs to conceptualize My TotalSource 2.0.While in the position, I… Show more I was asked back to ADP to work within their largest revenue group during a period of major change involving the centralization of learning and the creation of a corporate center of expertise supporting all divisions. I led Instructional Design efforts for "Project Greenfield," the largest initiative in the history of ADP TotalSource.I partnered with Project Manager, Lead Learning Specialist, and Line of Business PMs to conceptualize My TotalSource 2.0.While in the position, I innovated eLearning template, look and feel for all MyTotalSource system lessons, to optimize the learning experience.I led a team of four Instructional Designer contractors in creating and developing the Open Enrollment eLearning program and tools. Show less

Remote

I collaborated with key stakeholders to articulate learning needs, develop plans, and execute on learning solutions that supported the retail banking and consumer loans divisions. I managed multi-faceted learning projects with complex deliverables. Delivered on-time and in full alignment with requirements and objectives.I also executed detailed needs analysis to determine the best learning solutions.I matched technical talent with resources to enable the team to create award winning… Show more I collaborated with key stakeholders to articulate learning needs, develop plans, and execute on learning solutions that supported the retail banking and consumer loans divisions. I managed multi-faceted learning projects with complex deliverables. Delivered on-time and in full alignment with requirements and objectives.I also executed detailed needs analysis to determine the best learning solutions.I matched technical talent with resources to enable the team to create award winning content.I established coherent procedures to implement the training process by marrying various approaches across eight sites and eliminating an awkward and arcane set of processes.I crafted sharp training programs utilizing a range of delivery channels such as ILT and eLearning. Show less

Miami/Fort Lauderdale Area

I played a key role on team responsible for all training for TotalSource. Managed multiple training areas during tenure including HR VPs and client training. Facilitated consultations with stakeholders to determine training needs and design robust and innovative learning solutions.I leveraged QuestionMark, SurveyMonkey and Brainshark to design assessments that highlight Application and AnalysisI rewrote and redesigned outdated training material based upon client requests and needs.I… Show more I played a key role on team responsible for all training for TotalSource. Managed multiple training areas during tenure including HR VPs and client training. Facilitated consultations with stakeholders to determine training needs and design robust and innovative learning solutions.I leveraged QuestionMark, SurveyMonkey and Brainshark to design assessments that highlight Application and AnalysisI rewrote and redesigned outdated training material based upon client requests and needs.I also created quality program for call center staff, including benchmarking with other companies. Show less

Cleveland/Akron, Ohio Area

Cleveland/Akron, Ohio Area

Cleveland/Akron, Ohio Area

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General

Maed, Master'S Degree Adult Education And Distance Learning

Bachelor Of Science - Bs, Interpersonal Communications