Cyber Security EngineeringIdentity Access Management ArchitectEarly Career Development Professional

Leading a global team of developers and the project portfolio to enhance the firms Information Security and Technology divisions security, employee risk profile awareness while enhancing the firms ability to robustly provision, report and audit an employees entitlements and capabilities. Roles and Responsibilities:- Managing a full stack (SDLC) development team- Hiring, coaching and performance reviews of employees in Edinburgh, UK and Gurgaon, India- Setting my own and employee objectives while reporting to a global manager in New York, US- Supporting the development of others through coaching and mentoring- Driving leadership and instilling empowerment and ownership in all team members - Creating a collaborative, motivated and inclusive working environment- Planning and deciding the portfolio development goals for the year ahead- Organising project development efforts and aligning resources- Deciding project requirements, priorities, timelines and risk acceptance- Using an adaptive and hybrid implementation to best suit the project requirement and timeline- Driving creative and innovative solutions with short and long term goals- Partnering with the business or client to represent the organisation's interests- Experienced with Extreme Project Management (XPM), Agile and Waterfall methodologies

Roles and Responsibilities:- Outlining and planning the portfolio development objectives- Organising project development efforts and aligning resources- Analysing project requirements, setting priorities and planning implementation- Executing the project and providing direction- Achieving results and closing projects- Representing the client's or organisation's interests- Setting employee objectives and performing reviews- Leading a global development teamProject Management Methodologies:- Extreme Project Management (XPM)- Agile/Waterfall

Responsible for identifying areas of focus and assembling a brand new engineering team to implement automation solutions within the Identity Access Management team.

Access control of over 12,000 users within Active Directory, UNIX and over 300 bespoke applications. Responsible for administration of:- Active Directory - Microsoft Exchange 2003/2007/2010- RSA SecurID- BlackBerry Exchange Server- Afaria / MobileIron / Goods- Oracle- Windows DFS and NTFS Permissions- UNIX LDAP and NIS Permissions- Microsoft SQL Servers- Sybase SQL Severs

Email & Phone support to over 200,000 users worldwideEfficiently working to strict SLA targetsSLA & Escalation ManagementDaily management meetings to cover workload requirements (avg 1,700 requests per day)First point of contact for executive escalations / queriesLiaising with business and internal stakeholders to gather requirements for intranet site development & co-ordination of user acceptance testing and sign-off.Knowledge transfer activities, EMEA & APACService Improvement / Scripting - LDAP; WinNT; VBScript.Problem solving for users in diverse areas of the business.Problem solving faults / incidents (Service Centre/Remedy).Remote troubleshooting (RDP, SMS, RMC and VNC)Software deployment and Virtual Desktop Infrastructure configuration.Creation and management of user accounts and mailboxes & for bespoke applications.Creation of shared areas, restricting access via ADUC.Management of mailbox and server limits with Exchange System Manager.Daily use / support of the following applications: Netware Admin; Lotus Notes (4-8) and Domino Admin; MS Exchange; Windows NT4; Windows Server 2000/2003; Outlook 97, 2000 & 2003 - Configuration / Support.

Royal Bank of Scotland / Coutts & CoSupporting 140,000 users in EMEAEfficiently working to strict SLA targets

Initially working part time while studying at Napier University before moving into a full time warehouse operations supervisor role. This required controlling stock levels, warehouse configurations depending on stock and seasons, maintaining IT systems, cash collection and store security. In addition, occasionally allocating staff roles and tasks to meet the customer service requirement & product availability.

Edinburgh University - 1st line support; First line support on the Swann & Kings Building student helpdesk(s) working as part of a shift support team maintaining educational computing facilities involving the maintenance of all computer hardware, software, printer operations and user accounts. Assisted the Business Services team with MSI software packaging and deployment. 1st level IT support to staff and students.Software / Hardware set up of user's desktop / laptops.Floorwalked students to ensure they could operate their new systems effectively.Maintained hardware recording faults in database.Software deployment using in house remote deployment(PIE).Software Packaging using MSI's for new applications/updates.Remote Installation of MAC OS X Tiger and MAC Application configuration.

Worked part time while studying at Edinburgh Napier University.

Worked part time while studying at Edinburgh Napier University.

Worked part time while studying at Newcastle College.