Michael B. Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

- Proactively own and manage the success of a strategic segment of customers.- Relationship management for 160+ clients, including management of several key accounts.-Manage the on-boarding process for clients new to the Community Brands (TADS) software – includes adaptation of current processes to a new system.- Assist existing clients in re-configuring software year to year, as they transition from one academic school year to the next.- Ensure clients are fully trained on the applications available to them and are using them in the most effective manner.- Create and implement engagement strategies to generate awareness of features to drive smart utilization of Community Brands (TADS) to help customers meet their objectives. - Advise clients on industry best practices.- Support clients with their day-to-day requests and inquiries.- Engage with clients to promote software adoption by administrators and families.- Collaborate with cross-functional teams to develop specific short and long-term success plans to ensure optimal utilization, help achieve customer’s goals; as well as optimize revenue, renewal and expansion opportunities.- Continuously update and improve internal systems to increase employee efficiency, accuracy, and success.

Greater Minneapolis-St. Paul Area

Facilitated success of our end-users and internal departments to ensure top level quality and a robust user experience.

Greater Minneapolis-St. Paul Area

Administered timely and accurate service for clients to ensure client success. In addition, cataloged and prioritized bugs to communicate between all teams to guarantee issues were resolved. Accurately examined client documentation for errors, utilized expert problem solving skills, communicated across multiple teams, and effectively used time to meet deadlines.

Greater Minneapolis-St. Paul Area

- Developed clear, concise, and educational messages through a variety of mediums.- Managed online communications through website and social media interactions. - Evaluated and implemented website updates and social media campaigns. - Wrote and proofread official documentation.- Organized physical and digital storage.- Utilized physical and digital tools to create and manipulate media.

Greater Minneapolis-St. Paul Area

Responsible for member relations, updating and modifying member accounts, customer service to promote the best service possible.

Greater Minneapolis-St. Paul Area

Led the massage team to ensure adherence to state and corporate regulations, aiding doctors to create specific treatment plans for clients.

Greater Minneapolis-St. Paul Area

Oversaw entire spa, responsible for employee and client scheduling, handled reporting to corporate.

Greater Minneapolis-St. Paul Area

Oversaw bookkeeping, inventory and ordering, on-boarding of new employees, and ensured customer satisfaction.