Michael B. Email & Phone Number

London Area, United Kingdom

Managing Shoreditch and Dalston CLR James Libraries:Responsible for staff management, including recruitment, supervisions, training and staff development.Liaising with providers of external services and volunteers over the delivery of events and activities in the library.Managing stock promotion, reader development work and a programme of events in the library in consultation with the Engagement and Development Team.Responsible for cash handling and maintenance of cash records in the library.Managing delegated budgets and other resources within Council guidelines ensuring value for money.Resolution of customer disputes/complaints.Deputising for the Area Libraries Manager, overseeing operations across all Hackney Libraries.

London Area, United Kingdom

First point of contact for customers at Dalston CLR James Library.Lending and processing materials using Sirsi Dynix Workflows CRM.Maintaining library catalogue.ICT support and coaching for local residents.Organising and delivering sessions and programmes for schools groups, families and communities.Cash management and daily accounting responsibilities.Administrative duties including staff management and supervision, records management, opening and closing procedures.Health and Safety rep / UNISON steward.

London, England, United Kingdom

Writing and delivering art, history and behind-the-scenes tours of royal sites including Buckingham Palace, the Royal Mews, the Queen’s Gallery and Clarence House.Customer service responsibilities including security controls.

London, England, United Kingdom

Writing, editing and formatting content and pages for the Royal Collection Trust website www.rct.uk to inform about the collection and promote the visitor attractions and retail range.Maintenance of the Collection Online, a catalogue of 270,000+ collection items.Collaborative digital projects including the Prince Albert Papers, an online platform showcasing 20,000+ significant historical documents.

London, England, United Kingdom

Responsible for running the disability-friendly tour of Buckingham Palace during the public opening of the State Rooms in summer 2019.Line-managing and training a team of 30 people.Logistical and administrative duties

Glasgow, Scotland, United Kingdom

Answering enquiries and complaints of Ralph Lauren online clients in French and English by telephone and e-mail.Solving cases using CRM systems and liaising across departments and organisations.

St-Étienne, Auvergne-Rhône-Alpes, France

Teaching English to students aged 11-21 at Lycée Technique Benoît Fourneyron and Collège Massenet-Fourneyron.Adapting and developing all lessons for engagement, content, tone and difficulty, ensuring age- and level-appropriate.