Support Advisor
CurrentThis role focuses on offering emotional support and guidance to those who have been impacted by cancer. Supporting others through such a raw and challenging time offers many unique encounters with others. Being quick on your feet and adaptive to each caller is the best way to succeed within this role. I work closely with my team and management to offer the best and most up to date service we can to those who have been effect by cancer. Constantly pushing myself to be at my best for the… Show more This role focuses on offering emotional support and guidance to those who have been impacted by cancer. Supporting others through such a raw and challenging time offers many unique encounters with others. Being quick on your feet and adaptive to each caller is the best way to succeed within this role. I work closely with my team and management to offer the best and most up to date service we can to those who have been effect by cancer. Constantly pushing myself to be at my best for the caller. Having strong speaking and listening skills are key within this role. Also an excellent knowledge of IT systems, practices, signposts, internal knowledge bases and MS Suites go a very long way to doing this role well.Excellent understanding of Teams, Slack, Zoom and hosting/attending meetings. For my role I would collaborate with staff, management and customers to reach all targets and goals. Helping improve not only the service but how Macmillan operates. Show less