Michael Brien Email & Phone Number

San Antonio, Texas Area

Field Service UPS . Held various positions with increasing responsibility. Battery Specialist, Battery Monitoring, Junior Customer Engineer, Senior Customer Engineer, and large systems District Specialist.

San Antonio, Texas Area

A Customer Engineer is responsible for installation, commissioning, scheduled and emergency service on products serviced by Liebert commensurate with appropriate certification. The CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The CE is also required to maintain continuous communication with CRC, Area/District Offices and direct manager. Relies on extensive experience and judgment to plan and accomplish goals Performs many complicated work related tasks Requires no direct supervision for daily operations based upon training Leads and directs the work of other associates in the District Provides guidance to others on complicated situations Maintain certifications per Job Progression table Provide On-the-Job training as required Conduct Customer Equipment training Provide first level escalation support for fellow associates in the district Render on site and phone assistance to customers and fellow associates Communicate with National Technical Support on equipment issues Strive to provide all customers a “first time fix” for their equipment Maintain customer satisfaction rates according to company guidelines Attend customer meeting as required Capable of making strong decisions, technical and commercial, under pressure Properly evaluate site and equipment for appropriate billing status Understand and comply with company startup/escalation processes and procedures  Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, electronic communications, et al. In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates Ability to handle stressful situations and provide a calming effect to customer High level of diplomacy when interacting with internal and external customers

Various Locations- International

Installs, removes, and operates electrical power generating and control systems, automatic transfer switches, aircraft arresting systems, and associated equipment. Reviews and advises on projects associated with electrical power generating and control systems, automatic transfer switches, aircraft arresting systems, and associated equipment. Reviews layout drawings and wiring diagrams. Ensures new construction meets proper operating characteristics of equipment. Establishes maintenance and operating procedures to ensure maximum efficiency.Maintains records. Posts entries on operation, inspection, and maintenance records. Records meter readings, wear and alignment measurements, fuel consumption, and other data in performance logs. Furnishes information for reports, and recommends changes to correct defective equipment or improve operating procedures. Complies with environmental policies.

Associate’S Degree, Electrical And Mechanical Technologies

Computer Science