Michael Byrd Email & Phone Number

Greater Denver Area

Santa Fe, New Mexico Area

• Recruited and on-boarded staff and created an outstanding team devoted to delivering 5 star service 24/7 to all guests. • Worked with the Santa Fe Tourism Association to promote conventions and special events at the hotel properties.• Recipient of the 2011 Regional Manager of the Year Award for Record-Breaking Percent Profit Turnaround Qtr over Qtr.• Supervised a major capital construction renovation project at the Hotel Chimayo with minimal disruption of service.• Exemplify Leadership Excellence-–Value Integrity, Honesty, Loyalty and a Work Ethic of Dedication to Quality Service• Create a Positive, Welcoming Environment Demonstrating a Genuinely Interest in Others’ Success and Happiness• Build and Mentor High Performance, Accountable and Service Driven Teams in all Divisions of Labor and at All Levels• Show Initiative in Raising Outside Capital to Accomplish Projects that Improve the Overall Organizational S• Creating a Culture of Excellence at All Levels, Boosting Morale and Maintaining an Attitude of Service Leadership• Building Rapport, Trust and Maintaining Exceptional Client Relationships that Result in Repeat Business Year after Year• Designing Compelling Promotional Packages and Working with Chambers / Travel Bureaus to Generate New Business• Leveraging Social Media / Website / Advertising Strategies to Maintain Competitive Advantage, Top Rank and Reputation• Coordinating Guest Services and Operations during Major Construction Renovation––Maintaining Revenue and Client Satisfaction, Expectations––Going the Extra Mile to Ensure a Positive and Memorable Guest Experience with Minimal Interruption in Daily Routine.