Michael Carpentieri Email and Phone Number
Michael Carpentieri work email
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Michael Carpentieri personal email
Highly organized, enthusiastic, action oriented and dedicated individual that works well under pressure while juggling multiple projects. Strong customer service, communication and problem-solving skills. A team player requiring limited or no supervision with the ability to make sound business decisions in a fast-paced environment.
Cellmark
View- Website:
- cellmark.com
- Employees:
- 522
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Operations Logistics CoordinatorCellmark Sep 2021 - PresentMahwah, New Jersey, United States
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Customer Service Representative Team LeadPremiere Response Sep 2017 - Sep 2021North Bergen• Actively involved in the credentialing evaluations for international students and immigrants planning to study or work in the US. And Canada.• Take Supervisor calls when customer service representatives need assistance.• Review incoming students documents to make sure they meet all necessary requirements. • Help incoming students navigate the website and the application procedure.• Update Daily logs through the customer knowledge base system. Make sure all tickets are updated… Show more • Actively involved in the credentialing evaluations for international students and immigrants planning to study or work in the US. And Canada.• Take Supervisor calls when customer service representatives need assistance.• Review incoming students documents to make sure they meet all necessary requirements. • Help incoming students navigate the website and the application procedure.• Update Daily logs through the customer knowledge base system. Make sure all tickets are updated and closed out. • Send out daily reports to all team members on current statuses of tickets.• Manage and provide guidance to customer service representatives.• Set up trainings and onboardings for new team members. • Manage and handle Q&A on all social platforms. Show less -
Customer Service RepresentativePremiere Response Aug 2017 - Aug 2018North Bergen, New Jersey, United States• Answer inquiries and resolve costumer issues via phone, email and social media channels.• Utilize online knowledgebase to access correct response.• Document all contacts in the costumer service response knowledge base system.
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Customer Service RepresentativeXogistix Corporation (Ajilon Staffing) Feb 2016 - Nov 2016Oakland, Nj• Schedule delivery dates and times for customers• Verify all customer information for processing and delivery• Manage a high volume of inbound calls on a daily basis• Provide customer problem solving for damaged or malfunctioning goods • Walk customer through the steps for home delivery• Coordinate with delivery team and Sleep Number Store for special requests
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Administrative AssistantMediacom Mar 2015 - Dec 2015• Supported members of team to meet client marketing goals and objectives• Analyzed syndicated research to determine which networks/programs best reach target audience• Performed calculations to determine projected audience delivery/tracking reports• Input and tracked client schedules and season-to-date tracking reports• Handled day to day client requests• Secured and confirmed goods for paid and match inventory• Constructed buy post analysis to determine actual delivery… Show more • Supported members of team to meet client marketing goals and objectives• Analyzed syndicated research to determine which networks/programs best reach target audience• Performed calculations to determine projected audience delivery/tracking reports• Input and tracked client schedules and season-to-date tracking reports• Handled day to day client requests• Secured and confirmed goods for paid and match inventory• Constructed buy post analysis to determine actual delivery of the schedule• Resolved billing discrepancies internally with vendors• Programmed content screening Show less -
Tele-Counselor Enrollment CoordinatorBerkeley College Feb 2011 - Jan 2015Woodland Park• Counsel students regarding educational issues, such as course and program selection, scheduling and registration, career planning• Conduct follow-up interviews with counselees to determine if their needs have been met• Provide students with information on such topics as college degree programs and admission requirements, financial aid opportunities, and apprenticeship programs• Refer students to degree programs based on interests, aptitudes, or educational assessments• Plan… Show more • Counsel students regarding educational issues, such as course and program selection, scheduling and registration, career planning• Conduct follow-up interviews with counselees to determine if their needs have been met• Provide students with information on such topics as college degree programs and admission requirements, financial aid opportunities, and apprenticeship programs• Refer students to degree programs based on interests, aptitudes, or educational assessments• Plan, direct, and participate in recruitment and enrollment activities• Arrange prospective students’ campus visits• Meet weekly goals of approximately five prospects per shift• Respond to approximately 100 live chats per week Show less
Michael Carpentieri Skills
Michael Carpentieri Education Details
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Criminal Justice And Corrections
Frequently Asked Questions about Michael Carpentieri
What company does Michael Carpentieri work for?
Michael Carpentieri works for Cellmark
What is Michael Carpentieri's role at the current company?
Michael Carpentieri's current role is Operations and Logistics Coordinator at CellMark.
What is Michael Carpentieri's email address?
Michael Carpentieri's email address is mi****@****com.com
What schools did Michael Carpentieri attend?
Michael Carpentieri attended Berkeley College.
What skills is Michael Carpentieri known for?
Michael Carpentieri has skills like Customer Service, Microsoft Office, Social Media, Marketing, Research, Recruiting, Analysis, Administrative Assistance, Microsoft Word, Public Speaking, Social Networking, Interviews.
Who are Michael Carpentieri's colleagues?
Michael Carpentieri's colleagues are Ricardo Araujo, Marcelo Santos Matos, Disha Bajaj, Barbara Rose, Alex Carneado, Cyrille Auclair, Ana Galvan.
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