Michael Carpentieri Email & Phone Number

Mahwah, New Jersey, United States

North Bergen

• Actively involved in the credentialing evaluations for international students and immigrants planning to study or work in the US. And Canada.• Take Supervisor calls when customer service representatives need assistance.• Review incoming students documents to make sure they meet all necessary requirements. • Help incoming students navigate the website and the application procedure.• Update Daily logs through the customer knowledge base system. Make sure all tickets are updated… Show more • Actively involved in the credentialing evaluations for international students and immigrants planning to study or work in the US. And Canada.• Take Supervisor calls when customer service representatives need assistance.• Review incoming students documents to make sure they meet all necessary requirements. • Help incoming students navigate the website and the application procedure.• Update Daily logs through the customer knowledge base system. Make sure all tickets are updated and closed out. • Send out daily reports to all team members on current statuses of tickets.• Manage and provide guidance to customer service representatives.• Set up trainings and onboardings for new team members. • Manage and handle Q&A on all social platforms. Show less

North Bergen, New Jersey, United States

• Answer inquiries and resolve costumer issues via phone, email and social media channels.• Utilize online knowledgebase to access correct response.• Document all contacts in the costumer service response knowledge base system.

Oakland, Nj

• Schedule delivery dates and times for customers• Verify all customer information for processing and delivery• Manage a high volume of inbound calls on a daily basis• Provide customer problem solving for damaged or malfunctioning goods • Walk customer through the steps for home delivery• Coordinate with delivery team and Sleep Number Store for special requests

• Supported members of team to meet client marketing goals and objectives• Analyzed syndicated research to determine which networks/programs best reach target audience• Performed calculations to determine projected audience delivery/tracking reports• Input and tracked client schedules and season-to-date tracking reports• Handled day to day client requests• Secured and confirmed goods for paid and match inventory• Constructed buy post analysis to determine actual delivery… Show more • Supported members of team to meet client marketing goals and objectives• Analyzed syndicated research to determine which networks/programs best reach target audience• Performed calculations to determine projected audience delivery/tracking reports• Input and tracked client schedules and season-to-date tracking reports• Handled day to day client requests• Secured and confirmed goods for paid and match inventory• Constructed buy post analysis to determine actual delivery of the schedule• Resolved billing discrepancies internally with vendors• Programmed content screening Show less

Woodland Park

• Counsel students regarding educational issues, such as course and program selection, scheduling and registration, career planning• Conduct follow-up interviews with counselees to determine if their needs have been met• Provide students with information on such topics as college degree programs and admission requirements, financial aid opportunities, and apprenticeship programs• Refer students to degree programs based on interests, aptitudes, or educational assessments• Plan… Show more • Counsel students regarding educational issues, such as course and program selection, scheduling and registration, career planning• Conduct follow-up interviews with counselees to determine if their needs have been met• Provide students with information on such topics as college degree programs and admission requirements, financial aid opportunities, and apprenticeship programs• Refer students to degree programs based on interests, aptitudes, or educational assessments• Plan, direct, and participate in recruitment and enrollment activities• Arrange prospective students’ campus visits• Meet weekly goals of approximately five prospects per shift• Respond to approximately 100 live chats per week Show less