Michael Chastain Email & Phone Number

Qualifications:• Over 18 years of experience in providing technical assistance/support and training to computer system users.• Strong background in Server administration, configuration and support.• Strong background in LAN administration and desktop hardware/software configuration and support.• Strong working knowledge of Microsoft Windows operating systems (Windows 7, Windows 10, Server 2008, and Server 2012), Network Security, Databases, Internet Applications & Protocols.• Strong working knowledge of switching and routing protocols. • Deep familiarity with data communications hardware/software, including routers, switches, web filters, and firewalls.• Ability and understanding of MacAfee HBSS, and how to install, troubleshoot, connections and security issues• Ability to consistently affectively diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. • Excel in asking probing questions and researching, analyzing and rectifying problems.• Demonstrated ability to work in a team environment with strong interpersonal skills, both written and oral, and a positive attitude toward sharing expertise and assisting others to learn. • Strong working knowledge of maintenance and service on printers, FAX machines, scanners, and copiers.• DOD 8570.01 IAT Level 2 Compliant

Listed skills include Microsoft Office, Microsoft Excel, Customer Service, Team Building, and 10 others.

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  System Network Administrator

  Mwr

  May 2008 - Present - Fort Jackson

  • Help maintain a network of over 500 Workstations (Windows 10).• Managed our IMCOM’s MWR Active Directory, WSUS Server, Remote Desktop Server, and Database Servers• Performed several Windows upgrades. Upgraded from Windows XP to Window Vista, and then from Windows Vista to Windows 7, and now Windows 10. Setup new Windows workstations with Windows 7 and Windows 10• Work with the local NEC to ensure that MWR & CYS technology computer labs and all MWR & CYS automation (Servers, Databases, Point Of Sales, and Workstations), continues to meet all IA compliance, and requirements.• Install, setup, and configure Microsoft Windows 7 and Windows 10 workstations in all MWR & CYS facilities including CYS Youth Technology labs.• Perform analysis and troubleshooting to resolve network connectivity for all MWR & CYS users & CYS Youth Technology, and training computer labs.• Install local and network printers, and scanners including HP, Xerox, Fujitsu, Ithaca and Ricoh’s.• Setup and diagnose issues with IMCOM’s MWR databases, Point of Sale machines, pole displays, receipt printers, network credit card machines, network time clocks and network connectivity & availability. • Configure setup and configuration of the IMCOM’s MWR database program to allow the databases to scan, print reports and receipts to network HP, and local Ithaca receipt printers.• Manage user accounts and permissions in both the IMCOM MWR databases, and the IMCOM MWR Server 2012 Active Directory for the local MWR domain and the MWR Share Drive.• Setup and managed IMCOM’s MWR database permissions for users, staff, activities, and facilities.• Troubleshoot CAC card issues, domain access, Active Directory permissions, and enterprise email account access. • Install and configure Barracuda web filters, Cisco Meraki network switches, access points and routers for wireless connectivity in all MWR facilities

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  Aiken Technical College

  Computer Systems Networking And Telecommunications