Michael Chastain Email & Phone Number

Asheville, Nc, Us

Asheville, North Carolina, United States

Fort Collins, Colorado, United States

Fort Collins, Colorado Area

Contract position - converted to full time with Ace Info Solutions

Utilize Six Sigma process improvement principles to lead process improvement projects and facilitate Kaizen events generating outputs such as workflow diagrams, risk assessment and future state designs.Ensure requirements for system enhancements are gathered and submitted into the Agile release planning cycle and help coordinate implementation activities such as training, communication and documentation.Conduct analysis using data from internal and external sources to measure the effectiveness of current business systems to identify and pursue opportunities for improvement. Work with executive sponsors, subject matter experts, stakeholders and technology teams to design solutions that solve operational problems or improve current processes.Drive efficiency by integrating business units into common systems, work flows, and processes.Identify key performance metrics for new initiatives as well as existing processes. Ensure that detailed, accurate, comprehensive project plans are created so that projects are completed on time, with superior adoption, and in line with budgetary guidelines. Support process owners through all aspects of the project life-cycle.Prepare and deliver project status updates in various formats, including verbal, written, and presentation.Develops and uses work aids, such as process descriptions, checklists, templates, and guides to assist personnel with implementing defined processes and enable sales teams to maximize potential opportunities. Act as a subject matter expert for process improvement best practices, with a strong focus on providing high levels of customer service and satisfaction.

Greater Denver Area

• Served as the communication bridge between business operations, IT, and analytics. Effectively communicated between the different teams items including project requirements, testing results, technology updates and releases, scheduling impacts, and cost benefit considerations. • Developed enhanced performance metrics to identify and compare strengths and weaknesses of analysts across multiple unique projects based on production and quality. Metrics were further used to improve pricing and staffing estimates and contracting.• Introduced a self funding, metric driven incentive program designed to promote increased positive productivity, which resulted in month over month average production gains of over 3% and increased the number of number of analysts receiving bonuses by over 10% per team. • Created enhanced quality review process based on risk criteria to reduce the time and volume of tasks requiring a quality control review by 30%. • Designed staffing model incorporating various project client due dates, task types, employee performance, and available resources to assist in streamlining workforce. Estimated that model would help reduce net non-productive time by 10%.• Developed and enhanced internal and external reporting through MicroStrategy. • Utilized existing company technology resources to develop an automated quality scoring system for analyst reviews, reducing subjectivity and analyst unrest.• Consulted with multiple business units, including IT development, analytics, operations, and management to identify, prioritize, and complete numerous process improvements with project ranges of one week to 18 months. • Utilized agile and waterfall workflow processes interchangeability based on resource availability and project needs.

Greater Denver Area

• Initial Team Lead selected for two major client DOJ compliance file review projects responsible for creation of testing scripts, testing guides, and client reporting. Developed teams of analysts to perform above expected levels resulting in the projects exceeding their expected margin target.• Assigned and monitored work flow to ensure client deadlines met in an efficient manner. • Furthered the career of multiple members of team through training and one on one development resulting in seven team members (approximately 40% of team) being promoted to management roles. • Developed performance goals utilizing advance analytics to fairly compare analysts performing different types and amounts of tasks. • Reported and presented testing results to client, and associated parties including the DOJ and other government entities.

Greater Denver Area

• Led teams consisting of full time employees and contract workers on over 25 onsite compliance file review audits of U.S. banks participating in loss share agreements with the FDIC. Reviews included single family, commercial, and LLC agreements, each subject to different terms.• Developed and tailored review process for each review based on the terms of the agreement, prior review findings, FDIC areas of emphasis, and industry trends.• Managed reviews through completion, including presentation of outcomes to client and FDIC executives. • Managed remediation of any finding resulting from the review. Estimated total findings in favor of the FDIC totaled over $81 million.

Greater Denver Area

• Managed an average of 12 Mortgage Backed Security deals a month.• Verified remittances were properly executed and line items reconciled to supporting files and servicer documentation.• Utilized exception management filtering techniques to identify potential areas of improper servicing. Investigated potential issues and tracked through resolution.