Michael Cochran Email & Phone Number

Dallas, Texas, United States

Dallas, Texas, United States

* Resolved complex issues in automation, process design, configuration, and implementation using advanced problem-solving skills.* Maintained an evolving library of automation workflows, aligning with shifting security demands to enhance operational efficiency.* Led product sprint development and management, ensuring timely delivery of automation workflow enhancements to meet customer needs.* Pioneered innovative automation workflows rooted in emerging technologies, empowering clients to navigate evolving security landscapes.* Collaborated seamlessly with engineering and customer-facing teams, translating client feedback into product enhancements.* Proactively engaged customers to increase product adoption and retention through personalized interactions and tailored solutions.

Dallas, Tx

* Collaborated with a team to deploy and integrate the Rapid7 SOAR platform, optimizing security operations and driving efficiency gains through automation.* Led the creation and refinement of sophisticated automation workflows within the Rapid7 SOAR environment, improving response times and reducing manual intervention.* Designed and executed automation workflows, resulting in quantifiable Full-Time Equivalent (FTE) savings and contributing to operational cost reductions.* Pioneered the creation of comprehensive playbooks and procedures, ensuring consistent and well-coordinated responses during various security events.

Irving, Texas, United States

* Assumed leadership of the Cyber Threat Intelligence (CTI) and Hunt team operating within the Security Operations Center (SOC). * Vigilantly surveilled worldwide cyber security incidents and trends, systematically evaluating their potential implications for clients. * Established a closely-knit collaboration with the Incident Response team in the SOC, collectively ascertaining the gravity of alerts within the Security Information and Event Management (SIEM) framework. * Methodically logged alert patterns within the SIEM infrastructure, facilitating the development of Indicators of Compromise (IOC), filtration requisites, and the refinement of SIEM correlation rules.

Dallas, Tx

* Collaborated closely with the sales department to provide proficient technical assistance to clientele using company systems.* Formulated comprehensive tracking reports for both individual and team utilization, optimizing workflow oversight and customer data management.* Conducted comprehensive training sessions for newly on-boarded customers, ensuring their adeptness with all system functionalities.* Offered prompt and authoritative responses to client inquiries concerning products and procedural directives.

Dallas, Tx

* Collaborated closely with clients to diagnose and resolve diverse system challenges, employing a methodical troubleshooting approach. * Provided adept responses to client inquiries pertaining to product features and system intricacies, fostering a comprehensive understanding. * Aided the sales unit in addressing client-centric system concerns, further enhancing overall customer satisfaction.* Executed administrative tasks encompassing the establishment of new accounts, password management, and the activation/deactivation of accounts, all in alignment with client requirements.

Bachelor Of Science - Bs, Information Technology Concentration In Information Systems Security

Course Work: Fundamentals of Networking Application Implementation Java Programming I Windows Server Networking Introduction to UNIX.

Associate Of Arts - Aa, Information Technology

Course Work: Management of Information Systems Fundamentals of Programming with Algorithms and Logic Java Programming Analysis and Design.