Michael Cooper Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

-Managed Amazon Robotics Correction of Error (COE) Program. Implemented process improvements, including automation within the COE lifecycle workflow, resulting in a 56% faster turnaround (from 79 days to 43 days) and reducing program management overhead by over 20 hours annually through automating bar raiser selection and introduction processes. Crafted and implemented a standardized COE policy for a 3K+ person organization, aligning 30+ key stakeholders, improving efficiency, reducing internal conflict, and enabling automation and scalability. Recruited and scaled the COE bar raiser group from 3 to over 25, including L7+ leaders and diverse SMEs across teams. Developed and implemented a standardized training program to ensure consistent quality, tracking completion across all bar raisers. Established a COE dashboard and monthly reporting system by collaborating with a Business Intelligence Engineer (BIE), providing key metrics to L10 leadership and enhancing visibility into program performance.-Managed New Product Introduction (NPI) Programs for the Amazon Robotics Program Management Office (PMO). Collaborated with various hardware, software, and product launch teams to define Engineering support escalation paths, troubleshooting procedures, product documentation, and team training on new product prior to go-live. Defined, documented, and managed team NPI processes and activities. -Partnered with software teams to drive the completion of high priority root cause investigations and the resolution of impactful software bugs.-Crafted strategic plans for the Amazon Robotics Technical Support Team via Operating Plan (OP) and Quarterly Business Review (QBR) documents.

Remote

-Successfully completed a 165 site, > million-dollar VMware SD-WAN Program for 9 Banking companies. -Successfully completed ~ $500K VMware SD-WAN Project for an International Manufacturing Company. 59 sites spread across 22 different countries. -Successfully completed 50+ Infrastructure Telephony projects including but not limited to: Internet circuits, VoIP, SD-WAN, Mobile Devices, MPLS while managing 20+ projects at a time. - Assisted upper management in creating innovative solutions to increase efficiency, automation, and reduce costs. - Assisted in creating standard templates for risk identification, lessons learned, Project Schedules, Project Charter, and Roles & Responsibility documents.

Greater Boston Area

- Successfully managed complex large-scale data center migrations in Boston, New York, & Arizona with minimal customer downtime resulting in cost savings and increased control for INAP. Managed tracking of power, bandwidth, carrier footprint, assisted in customer migrations, rack space, network equipment, etc.- Led an initiative for Infrastructure, assuring a non-disruptive rollover of operations by leading to 15% savings.- Led project to increase bandwidth and redundancy to data center infrastructure in Boston.- Assisted in managing Salesforce CPQ and Oracle BRM software projects.- Assisted in creating PMO processes, templates, and standards.- Managed teams of up to 15.- Managed multiple vendors.

San Ramon, Ca

• Led cross-functional teams through project life cycle in infrastructure projects resulting in the successful completion of over 20 projects for clients including Stanford Children’s Health, First National Bank of Pennsylvania, GardaWorld, loanDepot, and Freebirds World Burrito.• Managed complex large-scale corporate IT infrastructure projects in a client-facing role. • Crafted project plan for all projects which included: Creating and defining project scope, roles and responsibilities, risk register, communication plan, timeline, and action items/change log.• Managed and coordinated projects with vCom’s Account Managers, Implementation Engineers, customers, and vendors. Managed teams of up to 12. • Ensure that all clients’ milestones and deliverables are met in a timely manner, including time sensitive moves, new products, and multi-carrier and/or multi product/service solutions. Properly set customer expectations and continuously evaluate the status of the project. • As Project Manager (Example Project):o GardaWorld: Led the planning and implementation of installing Ethernet over Fiber MPLS, SD-WAN, SIP, WAN Interface Cards, Monitoring and Notification Probes, and managed a 3rd party inside wiring vendor to complete site requirements and inside wiring at 151 locations nationwide.

Quincy, Ma

• Drove the high quality of completion of enterprise wide implementation projects for clients including: Domino’s (400 + locations), Pet Smart (1,200 + locations), LA Fitness (600+ locations), American Red Cross, (400 + locations) & T-Mobile (2,000 + locations).• Provide project lifecycle leadership over all phases of enterprise wide IT implementations resulting in over 25 projects successfully completed. • Promoted to project manager level II role to plan, schedule and execute all stages of enterprise system implementations. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.• Excelled in guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms. Instilled shared accountability for achieving project milestones. • Resolved numerous project issues including staffing shortages, scope creep, and user needs. • As Project Manager (Example Project):o PetSmart: Led the planning and implementation of installing cable and DSL circuits at over 1,300 locations nationwide. SKILLS SUMMARY• Project Lifecycle Management • Enterprise Implementations • Requirements & Cost Controls• Project Scheduling • Team Building • Quality AssuranceProductsVoIP, SIP Trunking, Hosted Voice, Hosted PBX, MPLS, Cable, DSL, Fiber, DS1, Fast Ethernet, EoC, Inside Wiring /Cabling, Wireless Kits, Managed Wireless Access Points, Managed Firewalls, Managed Routers, Switches.Example EquipmentFortinet (Firewall), Cradlepoint (Wireless Kit), Netvanta (Switch), Cisco Meraki (Wireless Access Point), Adtran (Router), Grandstream (Phone).

Bachelor Of Science In Business Administration (Bsba), 2014

Education record