Michael Crowley Email & Phone Number

Westlake, Ohio

Provide support and assistance to customer service and adjacent departments for Travel Centers of America. Assist and provide service for truck drivers, securing reservation spots. Corresponding with different locations is helping customers receive participation and benefits in the rewards program. Provide structure and good team work skills in a call center environment during second shift night hours.

Cleveland/Akron, Ohio Area

DESCRIPTION: Provide support and management to call center staff (10 employees). Also provide customer service for retailers, schools, and nursing homes. In addition to customer service and staff support, Also perform bookkeeping duties, processing, controlling the timing and conducting of orders to the production department for proper distribution of product for delivery.DUTIES: Data Entry, Organizational Leadership, Management, bookkeeping, Customer Relationship Management, Order Processing, Call Center, Microsoft Office, Microsoft Outlook, Inventory Management

Cleveland/Akron, Ohio Area

DESCRIPTION: Supervisor for teller staff (3 employees). Responsible for opening and closing procedures. At times acted as primary manager for the branch. In charge of ordering cash, maintaining proper cash-flow within banking limits. Experienced opening/closing accounts, including but not limited to savings, checking, (private and commercial) certificates of deposits, IRAs and safety deposit boxes.DUTIES: Cash Handling, Cash Management, Banking, Customer Support, Management, Account Management, Data Entry, Microsoft Office Excel, Bankers Windows, OnBase

Business Administration And Management, General

Activities and Societies: Tau Kappa Epsilon Fraternity, (President, May 2000-2001)

Naval Nuclear Power School

Activities and Societies: Professional, Naval Nuclear Powered Training Unit Naval Nuclear Power School Electricians Mate Nuclear Field 'A'.

Education record