Michael Everett Email & Phone Number

Leeds, England, United Kingdom

Leeds, England, United Kingdom

• Involvement with FLL meetings allowing me to set understand KPI’s and communicate the business needs, enhancing service quality, help control SG&A spend and drive P&L in the right direction.
• Collaborated with service heads and customer service managers to meet daily and monthly service KPIs.
• Overseeing resource management, ensuring team efficiency and achievement of KPI targets.
• Heavy involvement & lead of projects for improved collaboration amongst departments involved with work orders.
• Managed a team of coordinators across the northern UK region, managing workload distribution, performance reviews, and disciplinary actions.
• Liaised closely with external customers to resolve work order and invoicing issues promptly, ensuring smooth cash flow and enhancing customer satisfaction.

Leeds, United Kingdom

• Organised and prepared service work orders for invoicing, ensuring accuracy and efficiency.
• Managed work order costs allocation and closure KPIs, optimizing resource utilisation.
• Collaborated with customer service controllers to ensure accurate invoicing and resolve discrepancies.

Leeds

• Coordinated service work for customers in the Yorkshire & Humberside region, meeting KPIs for equipment servicing.
• Handled customer disputes and contributed to reducing invoice issues.

• Advised customers on CAT equipment parts, driving sales, and resolving invoice disputes.
• Achieved sales targets and exceeded KPIs for junior account management.

Brighouse

• Managed tool hire and service desk, carrying out repair work on small hand tools to small plant, including hydraulic breakers and towed access lifts., quoting customers, carrying out repair work and invoicing.
• Worked on the sales desk and utilised my knowledge as a technician to provide a high level of sales advise and upselling.
• High level of customer satisfaction and repeat business on both service/sales desk.
• Demonstrated Festool equipment and contributed to enhancing the company's reputation as a Paslode tool service and repairs centre.

Education record

City & Guilds Level 1 & 2 Motor Vehicle, Motor Vehicle

English Language And Literature, General, City And Guilds Level 1 & 2

Mathematics, City & Guilds Level 1 & 2