Michael Davis Email & Phone Number

Waterville, Oh, Us

Maumee, Ohio, United States

Utilize a consultative sales approach while meeting with clients to discuss needs and offer technology solutions / strategies that significantly improve efficiencies. Arrange and participate in trade shows, chamber of commerce meetings, and network with potential clients to expand the client base. Optimize the client experience and stay ahead of the curve through technical presentations.* Propelled sales from a $0 book of business to more than $1.5M in annual revenue. * Drive efforts to achieve 25% revenue growth YOY.* Member of the 100% Sales Club – 2018, 2019, 2020, 2022, 2023

Toledo, Oh

Led brand management of B2B product portfolios for the Ohio and Pennsylvania units. Maintained ownership for all product offerings from the development stage to successful launch including collateral development, sales support, and full lifecycle development. Worked with both direct and indirect teams to ensure attainment of goals. Participated in customer sales presentations. Reviewed market trends, competitive technologies / providers and executed change as needed to stay ahead of competitors. Provided leadership to supervisors / managers and indirect reports; managed a $1M budget.* Renegotiated long-distance contracts savings more than $100K.* Trusted by management and peers as a “fixer” who resolved even the most critical issues.* Achieved 95% team satisfaction and customer engagement – ranking the highest across all departments. * Led critical contract negotiations with multiple vendors to save costs.

Toledo, Ohio

Created and executed marketing / brand strategies and led product development for Ohio and Pennsylvania business units with annual operating budgets of $1M+. Maintained ownership of marketing campaigns including social media, on-hold messaging, television / print advertising, and trade show participation. Developed marketing collateral and conducted new market surveys; analyzed data and launched strategies to improve business outcomes. Provided leadership to supervisors / managers and indirect reports.* Turned around the customer service department. Launched cross-training initiatives and completed within six months and tackled a 13-month data entry backlog. * Established and implemented a referral program to capture new clients.* Helped launch of a Master Services Agreement adding an additional $400K annual revenue.

Toledo, Oh

Managed all facets of B2B Marketing, Customer Service, and the Product Development departments. Conducted product training for commercial sales agents and company staff. Ensured company compliance with regulatory and tariff requirements.* Exceeded commercial call center standard of 95% answer rate with an average speed to answer of 20 seconds or less on more than 50K of incoming calls each year.

Managed 24X/7 customer call center with over 75 employees and 4 supervisors. Received 1,000,000+ incoming calls annually; consistently maintained over a 95% answer rate with an average speed to answer of less than 30 seconds. * Developed and maintained a centralized web interface to house all company policies and procedures, and consumer promotional announcements/materials.* Increased front-line staff sales by 20%, resulting in over $50K/month in new sales by utilizing sales training and motivational techniques.* Increased staff’s positive perception of management from a score of 3 (average) to 4.7 (above average) within first twelve months in position.-Created and developed a departmental database housing all employee information. Reduced report creation time by an average of 3 days per employee. -Hired and trained all incoming customer contact staff. Continually provided motivation and leadership to call center representatives and call center supervisors-Staffed/organized/maintained multiple point of sale locations allowing customers to make payments, exchange equipment, etc.

Toledo, Ohio

Maintained oversight of in-house and door-to-door sales representatives. Served as a trusted Assistant to the Director of Marketing partnering with external departments in the development and deployment of all B2C marketing campaigns.