Michael Davis Email & Phone Number

Waterville, OH, US

Maumee, Ohio, United States

Utilize a consultative sales approach while meeting with clients to discuss needs and offer technology solutions / strategies that significantly improve efficiencies. Arrange and participate in trade shows, chamber of commerce meetings, and network with potential clients to expand the client base. Optimize the client experience and stay ahead of the curve.

Toledo, OH

Led brand management of B2B product portfolios for the Ohio and Pennsylvania units. Maintained ownership for all product offerings from the development stage to successful launch including collateral development, sales support, and full lifecycle development. Worked with both direct and indirect teams to ensure attainment of goals. Participated in customer.

Toledo, Ohio

Created and executed marketing / brand strategies and led product development for Ohio and Pennsylvania business units with annual operating budgets of $1M+. Maintained ownership of marketing campaigns including social media, on-hold messaging, television / print advertising, and trade show participation. Developed marketing collateral and conducted new.

Toledo, OH

Managed all facets of B2B Marketing, Customer Service, and the Product Development departments. Conducted product training for commercial sales agents and company staff. Ensured company compliance with regulatory and tariff requirements.* Exceeded commercial call center standard of 95% answer rate with an average speed to answer of 20 seconds or less on.

Managed 24X/7 customer call center with over 75 employees and 4 supervisors. Received 1,000,000+ incoming calls annually; consistently maintained over a 95% answer rate with an average speed to answer of less than 30 seconds. * Developed and maintained a centralized web interface to house all company policies and procedures, and consumer promotional.

Toledo, Ohio

Maintained oversight of in-house and door-to-door sales representatives. Served as a trusted Assistant to the Director of Marketing partnering with external departments in the development and deployment of all B2C marketing campaigns.