Michael Dickson Email & Phone Number

Easton, Pennsylvania

Northampton County, Easton Pa 18042

Assures that network systems are running according to normal processes.Observes and controls the status and performance of all components of network facilities.Identifies, diagnoses, and resolves problems affecting network performance.Performs the installation, modification, testing, and servicing on all data communications network equipment.Determines network requirements for designing and developing hardware, software, and telecommunications solutions.Installs, configures, maintains, and distributes system software.Diagnoses and repairs problems and deploys upgrades to existing networks.Provides support for telephone systems.Installs, maintains and repairs voice, data, and video communications systems.Works on integration initiatives that combine telecommunications technologies with other networking systems.

Easton, Pa

• PC user support, new hire systems setups, and desktop/laptop software evaluations and upgrades• Provides quick response and maximum uptime for all users and performs end user training when necessary• Installs and repairs microcomputer hardware and peripheral components such as monitors, keyboards, printers and disk drives• Assists in determining suitable software to meet user requirements• Troubleshoots software and hardware failures and identifies network problems when they relate to personal computers• PC system experience in a LAN environment, strong understanding of Windows operating systems, experience with all Microsoft Office products as well as troubleshooting experience and understanding of e-mail• Provides technical on-site maintenance and support for new and existing systems

a. Perform routine and scheduled maintenance services such as oil changes, lubrications, and tune-ups.b. Tear down, repair, and rebuild faulty assemblies such as power systems, steering systems, and linkages.c. Test drive vehicles, and test components and systems, using equipment such as infrared engine analyzers, compression gauges, and computerized diagnostic devices.d. Repair and service air conditioning, heating, engine-cooling, and electrical systems.e. Follow checklists to ensure all important parts are examined, including belts, hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings, and other potentially troublesome areas.f. Assisted in the management of Hazardous Waste Storage and Disposal, as well as the appropriate MSDS paperwork.g. Team leader for mission critical and time sensitive operations.

a. Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all network configurations.b. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.c. Performed daily backups of system data through the utilization of NTBackup and coordinated with site representatives in the event of any backup problems to include nonfunctional backup tapes or the restoration of system data in the event of a server crash.d. Design, configure, and test computer hardware, networking software and operating system software.e. Management of 4 technicians providing level 2 technical support and phone support for 500 store locations.f. Created and manage standard desktop images for employees based on job function reducing the time required to install appropriate software on a new PC by copying the appropriate image to a new computer’s hard drive instead of loading individual software applications.g. Standardized cabling, patch panel, and network hardware installation processes; installed new cabling in communications closets and cabinets

Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment.Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.