Michael Digregorio Email & Phone Number

Marengo Il

Successfully developed a barcode inventory control system to efficiently automate tracking of partsSupervised four employees in the parts department; trained, coached and fostered teamworkReduced company’s financial loss of old parts by creating an overstock warehouse and selling parts online.Monitored all purchasing and sales to ensure inventory counts were accurate in all warehouses Research, negotiate pricing and purchase parts for residential and commercial appliancesCoordinated all aspects of shipping and receiving of parts Handled Miele, Ariston and Dacor coffee machine repairs

In charge of coordinating service call route schedules for 20+ technicians utilizing CARS routing software and NPS database systems Created a productivity report to analyze average completed service calls per technician in order to optimize routes.Handled general customer service and call center responsibilities

Responsible for the timely dispatch of 30+ service technicians; monitored service time and productivityAssisted customers with the selection and purchase of their merchandiseResponded to all customer questions and complaints in a very professional and courteous manner while promoting a positive customer service experience.Handled cash register transactions in a very efficient mannerApple Store

Maintained all incoming and outgoing shipping manifests with LTL and FreightPerformed daily cycle counts to ensure inventory was correct at all timesCommunicated with corporate for all logistic issues between storesHandled corporate recalls and returns of merchandiseDeckel Maho Guildimiester

Created and developed all aspects of the shipping departmentEffectively handled all incoming and outgoing shipments for domestic & international shippingMaintained warehouse inventory and safetyImplemented various spreadsheet reports to maintain and control inventoryEmployed scrap metal recycling to fund shipping department