Michael Ethridge Email & Phone Number

Develop and implement trainings on bank products, programs, and policies for the Electronic Banking TeamAssists with the management and oversight of a team of customer representativesAssist with escalated client callsCollaborates with internal departments on bank improvements

Prepared, negotiated, and completed contracts for clients while maintaining confidentialityConsistently met and exceeded sales objectivesMaintained a professional reputation throughout the community

Developed and implemented in-person and virtual training programs for varying positions at the bankDeveloped, Implemented, and managed a mentor program for new frontline employeesCollaborated with all departments and subcommittees for policy and procedure changes

Reviewed and Analyzed Money Service Businesses, privately owned ATMs, and Politically Exposed PersonsCreated and Filed Suspicious Activity Reports as neededReviewed, monitored, and advised on high-risk customersMonitored customer database against OFAC, researched and resolved any inquiriesReported data for Money Laundering Report, Foreign Customer Report, and Cash Intensive BusinessesAnnually reviewed efficiency of OFAC search channels and monitoring software parameters

Established new customer accountsContact prospective customers about available financial servicesMade presentations on financial services and financial well-being to the publicInitial fraud investigation on consumer accounts

Performed transactions for customersBalanced personal cash drawer along with branch vaultHandled cash orders and shipments