Michael Hall Email & Phone Number

Aberdeen, Maryland

Support, deliver and operate business solutions in an Enterprise environment. · Implement, integrate, and support customer infrastructure with technical applications · Deploy, trouble shoot and support application development cycle. · Maintain routers, firewalls, switches and VLans. · Virtualization/consolidation of an information technology environment. · Manage Storage Area Networks (SAN). · Develop… Show more Support, deliver and operate business solutions in an Enterprise environment. · Implement, integrate, and support customer infrastructure with technical applications · Deploy, trouble shoot and support application development cycle. · Maintain routers, firewalls, switches and VLans. · Virtualization/consolidation of an information technology environment. · Manage Storage Area Networks (SAN). · Develop and administer disaster recovery solutions. · Monitor and sustain web servers. · Observe and preserve database servers. · Administration Windows OS and UNIX OSUS Show less

Console operator to include but not limited to system initalization procedures. Responsde to help desk inquires to provide technical assistance. Document services such as anomolous reporting and library managment. Account management, such as reset passwords and establish user accounts. Provide assistance to technical and engineering services. System level administration and troubleshooting. Perform system backups daily, weekly and monthly. Continuous performance monitoring to ensure… Show more Console operator to include but not limited to system initalization procedures. Responsde to help desk inquires to provide technical assistance. Document services such as anomolous reporting and library managment. Account management, such as reset passwords and establish user accounts. Provide assistance to technical and engineering services. System level administration and troubleshooting. Perform system backups daily, weekly and monthly. Continuous performance monitoring to ensure operational capability Show less

Assisted in the deployment of over 11,000 workstations at EPA Headquarters and remote sites across North America Utilized Active Directory to create new users, assign workstations and unlock user's accountsSupervised more than 10 techniciansCoordinated installation of hardware and software for the end usersProvided a daily follow-up report to CTS management and the EPA staffPerformed desktop support using Active Directory ServicesWorked directly with end users to… Show more Assisted in the deployment of over 11,000 workstations at EPA Headquarters and remote sites across North America Utilized Active Directory to create new users, assign workstations and unlock user's accountsSupervised more than 10 techniciansCoordinated installation of hardware and software for the end usersProvided a daily follow-up report to CTS management and the EPA staffPerformed desktop support using Active Directory ServicesWorked directly with end users to resolve complex system issues that were escalated thru Remedy problem tracking applicationRecommended and implemented more efficient process changesMaintained and improved processes to ensure successful team performances goals and objectivesMigrated over 200 users and 100 printers from Novell to Active Directory Show less

Analyzed network requirements and provided day-to-day operational status updatesImplemented technical evaluation of hardware, software, and telecommunications productsProvided expert technical assistance to upper level managementInstalled and configured workstations ghosting whenever neededSupported office upgrades and enhancements to the networkPerformed daily and weekly full data backups of the Program OfficeManaged technical projects as directed by management

Technical Lead responsible for documenting best business practice processes, assessments and improvementsPerformed Y2K IT preparedness information gathering for the generation of reports, flow charts and documentationWorked closely with Millennium Services Technical Lead as assigned by the Y2K Project Manager to provide in depth analysis of data from Host Marriott client workstations and laptopsAnalyzed and reported on Ethernet and Token Ring computer and data networks for Y2K… Show more Technical Lead responsible for documenting best business practice processes, assessments and improvementsPerformed Y2K IT preparedness information gathering for the generation of reports, flow charts and documentationWorked closely with Millennium Services Technical Lead as assigned by the Y2K Project Manager to provide in depth analysis of data from Host Marriott client workstations and laptopsAnalyzed and reported on Ethernet and Token Ring computer and data networks for Y2K compliance Show less

Configured and installed proprietary software and hardwareProvided second level support (24 hours/7 days) on call Help Desk support to resolve network problems

Provided Help Desk troubleshooting and investigation of the WAN/LAN problems covering LADD circuits, T-1 lines, x.25, and V.35 circuitsProvided hands-on, on-site support for Cabletron Hubs, Cisco Routers and Novell servers at local and remote sites in Philadelphia; and WashingtonServed as Novell 3.1X LAN Administrator for 2 servers, both consisting of 500 usersAssisted in building of a new network infrastructure of over 2000 users and 20 serversInstalled hard drives, memory… Show more Provided Help Desk troubleshooting and investigation of the WAN/LAN problems covering LADD circuits, T-1 lines, x.25, and V.35 circuitsProvided hands-on, on-site support for Cabletron Hubs, Cisco Routers and Novell servers at local and remote sites in Philadelphia; and WashingtonServed as Novell 3.1X LAN Administrator for 2 servers, both consisting of 500 usersAssisted in building of a new network infrastructure of over 2000 users and 20 serversInstalled hard drives, memory, software and Arcserve 6.1 tape backup Show less

Managed a staff of six technicians responsible for the installation of hardware/software for America OnlineProvided troubleshooting support to end-usersInstalled Channelized T-1 services, Ethernet configuration, digital modems and frame relay devicesPerformed quality control checks with the Installation Testing and Acceptance team for all network equipment placed on the America Online Network

Designed computer networks using TCPIP, Ethernet, token ring, and fiber opticsInstalled TCP/IP protocols, Thick/Thin Ethernet, RS-232, 3 COM Terminal Servers, Bridges, Cisco router, Multiplexors, and CHIPCOM HubsMaintained data and voice communications system campus-widePerformed UNIX programming for data communication equipment, such as 3 COM Bridges, Terminal Servers, CISCO Routers, and ISDN equipment, Fujitsu Terminal Adapter/ Voice Data SetsAssigned workload to network… Show more Designed computer networks using TCPIP, Ethernet, token ring, and fiber opticsInstalled TCP/IP protocols, Thick/Thin Ethernet, RS-232, 3 COM Terminal Servers, Bridges, Cisco router, Multiplexors, and CHIPCOM HubsMaintained data and voice communications system campus-widePerformed UNIX programming for data communication equipment, such as 3 COM Bridges, Terminal Servers, CISCO Routers, and ISDN equipment, Fujitsu Terminal Adapter/ Voice Data SetsAssigned workload to network techniciansOrdered parts from vendors for network maintenance for service upgrades to servers, hubs, and routersProvided support to end-users for problems and solutions of network connections, for IBM, COMPAQ, DELL HP, computersInstalled HP and IBM printers, CHIPCOM, Cabletron hubs, Cisco router, Cat 5, UTP, FDDI, Ethernet, Coax, and Token RingProvided technical support of Novell and Microsoft operating systems Show less