Michael Williams Email & Phone Number

As part of the company’s leadership team, I spearhead a major improvement initiative to meet the needs of customers and enterprise clients while maintaining excellence in the industry. In this role, I am responsible for overseeing the company-wide approach to building long-term relationships with our clients. Additionally, I champion continuous improvement by anticipating, analyzing, and responding to business challenges with tactical solutions and process improvements.

Greater Philadelphia Area

In this managerial role, I drove growth by developing a strong customer-facing team working at client sites nationwide. In this position, I worked cross-functionally with Sales, Customer Support, and Operations to develop processes that increased efficiency, reduced complaints, and encouraged repeat business. By providing our clients with a unique value-added service, we were able to meet client needs, retain lucrative accounts, and improve the company reputation.

As a senior member of the team, I traveled to client locations in the US and abroad handling responsibility for high-value enterprise clients, complex assignments, and high security locations. As the role developed, I found ways to streamline processes to improve communications, meet compliance, and build relationships. During this time, and in collaboration with instructors, coworkers, and internal teams, the company was able to capitalize on new business opportunities and realize exponential growth.

In my first position in the IT Training industry, I participated in the development of the travel team and its goal to provide a value-added service to clients. This involved collaboration with vendors and internal teams, including IT, Sales, and Customer Support, to identify and communicate capabilities and services. Ultimately, I ensured customer satisfaction while troubleshooting technical and logistical issues.

Baghdad, Iraq

As Project Manager and then General Manager, I ran operations, oversaw a team of 250, and developed the Life Support Services Division for a camp of 600 in the International Zone. This position was in support of the US military and involved the hiring, training, and supervision of international and local teams. Additionally, I was in charge of financials, policy development, and procurement.

Baghdad, Iraq

In this role, I managed operations to provide procurement services to US military personnel. I was responsible for hiring, training, and management of local staff of 30+. To reduce turnover, I initiated employee development programs and put measures in place to ensure staff safety in combat zones.

Bernau & Garmisch-Partenkirchen, Germany

I oversaw nightly operations and accounting at two German resorts for US Armed Forces personnel, Chiemsee Lake Hotel and Von Steuben Hotel.