Michael Williams Email and Phone Number
As a Customer Experience VP in the IT Training industry with a background working overseas in Hospitality and Life Services, I have expertise improving customer satisfaction and operational efficiency. I have facilitated growth by supporting sales operations and building relationships with customers, partners, and clients in the government, military, private sector, and at international Fortune 500s. Throughout my career, I have had success building strong teams, developing new processes, and adapting to changing needs, new technologies, and marketplace demands. My expertise includes:• Relationship Management • Customer Support & Needs Assessment • Operations• Strategic Planning • Business Retention & Growth • Customer & Market Insight • Process Development • Stakeholder Onboarding & Training • Financial Oversight• Logistics & Scheduling • Recruiting & Team Management • Technical Troubleshooting
Training Camp
View- Website:
- trainingcamp.com
- Employees:
- 61
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Vice President Of Customer ExperienceTraining Camp Nov 2019 - PresentAs part of the company’s leadership team, I spearhead a major improvement initiative to meet the needs of customers and enterprise clients while maintaining excellence in the industry. In this role, I am responsible for overseeing the company-wide approach to building long-term relationships with our clients. Additionally, I champion continuous improvement by anticipating, analyzing, and responding to business challenges with tactical solutions and process improvements.
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Manager Of Remote OperationsThe Training Camp Oct 2016 - Nov 2019Greater Philadelphia AreaIn this managerial role, I drove growth by developing a strong customer-facing team working at client sites nationwide. In this position, I worked cross-functionally with Sales, Customer Support, and Operations to develop processes that increased efficiency, reduced complaints, and encouraged repeat business. By providing our clients with a unique value-added service, we were able to meet client needs, retain lucrative accounts, and improve the company reputation.
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Senior Remote Operations RepresentativeTraining C Oct 2011 - Oct 2016As a senior member of the team, I traveled to client locations in the US and abroad handling responsibility for high-value enterprise clients, complex assignments, and high security locations. As the role developed, I found ways to streamline processes to improve communications, meet compliance, and build relationships. During this time, and in collaboration with instructors, coworkers, and internal teams, the company was able to capitalize on new business opportunities and realize exponential growth.
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Remote Operations RepresentativeTraining Camp May 2007 - Oct 2011In my first position in the IT Training industry, I participated in the development of the travel team and its goal to provide a value-added service to clients. This involved collaboration with vendors and internal teams, including IT, Sales, and Customer Support, to identify and communicate capabilities and services. Ultimately, I ensured customer satisfaction while troubleshooting technical and logistical issues.
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General Manager | Project ManagerGbg Logistics Oct 2004 - Oct 2006Baghdad, IraqAs Project Manager and then General Manager, I ran operations, oversaw a team of 250, and developed the Life Support Services Division for a camp of 600 in the International Zone. This position was in support of the US military and involved the hiring, training, and supervision of international and local teams. Additionally, I was in charge of financials, policy development, and procurement.
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Facilities ManagerIap Worldwide Services Aug 2003 - Oct 2004Baghdad, IraqIn this role, I managed operations to provide procurement services to US military personnel. I was responsible for hiring, training, and management of local staff of 30+. To reduce turnover, I initiated employee development programs and put measures in place to ensure staff safety in combat zones. -
Night Manager / Accounting TechArmed Forces Recreational Center - Europe Oct 1997 - Aug 2003Bernau & Garmisch-Partenkirchen, GermanyI oversaw nightly operations and accounting at two German resorts for US Armed Forces personnel, Chiemsee Lake Hotel and Von Steuben Hotel.
Michael Williams Education Details
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Liberal Arts And Sciences/Liberal Studies
Frequently Asked Questions about Michael Williams
What company does Michael Williams work for?
Michael Williams works for Training Camp
What is Michael Williams's role at the current company?
Michael Williams's current role is Vice President of Customer Experience | Operations, Logistics, Team Management, Customer Service Strategy.
What schools did Michael Williams attend?
Michael Williams attended Northampton Community College.
Who are Michael Williams's colleagues?
Michael Williams's colleagues are Shelby Worcester, Christopher Porter, Lori Anderson, Amish Singh, Jay Baehr, Suzie Napolitano, Jessica Kelley.
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3surewest.net, pacificdentalservices.com, pacificdentalservices.com5 +191679XXXXX
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Michael Williams
Chattanooga, Tn2conversantgroup.com, conversantgroup.com -
Michael Williams
Seattle, Wa2utsouthwestern.edu, utsouthwestern.edu3 +121464XXXXX
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Michael Williams
Greenville, Sc1us.michelin.com
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