Michael Johnson Email & Phone Number

Washington D.C. Metro Area

Washington D.C. Metro Area

Supporting executive leaders in VPN, Microsoft suites, password resets, applications being used through the SEC. Re-imaging laptop, and desktops. Monitoring system performance, installing software.Diagnosing technical problems and applying systematic troubleshooting. Experience with Microsoft suites, 2007 to 2013 including spreadsheets, email, and word..

45745 Nokes Blvd

Maintain user logins and passwords for all clinical applications and Active Directory accounts. Setup users, printer, backups with dlt, dds3, and dds4 backup tapes and build servers to the company specs, example Proliant servers. Also ghost or re-image computers.

2415 Eisenhower Avenue, Arlington, Va.

Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install/Configuration/Removal, Performance Tuning) Incident/Request (Analysis, Documentation) Workstation Imaging/Reimaging Mobile Device Management (Provision, Reset, Remote Wiping)Printer Support (Setup, Toner/Parts Replacement, Queue Setup.

Arlington, VA

Maintains FDIC and FDIC contractors through Active Directory, remote access, Microsoft Office 1997, 2007, 2010, 2013. Password resets to multiple applications. Taking Inbound and outbound for approximately 2,500 clients. Citrix Administrator, Database Administrator. Windows XP, 7, and 8.

Provide operational leadership and direction in day-to-day helpdesk operations and staff responsible for supporting the various needs of 1,200 users and up to 150 calls per day while monitoring daily equipment operations for failures and faults.Lead the collaborative efforts of a team of technicians in the facilitation of continuous operations and business.

Responsible for the prompt handling and response of customer helpdesk and service issues, maintaining a customer satisfaction rating of 100% in handling an average of 70 customer calls per day within a 24x7 environment.Led the collaborative efforts of a team of technicians in the facilitation of continuous operations and business processes while servicing.

Provided technical assistance, support, and advice to user population with responsibility for troubleshooting all hardware, software, system, network, and application issues.Led and oversaw the design, installation, and support of local-area network (LAN), wide-area network (WAN), network segment, Internet, and intranet systems, applications, and procedures.

Mis, Information Technology In Security, 3.61

Master's program is completed! MIS in Information Technology in Security. It's a dream come true!

Master'S Degree, Information Technology In Security

Network + Ce Certified, Information Technology

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Bsit/Ntc, Information Technology In Network Management

Aait/N/006, Information Technology In Networking

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Associate Of Science, Information Technology & Networking

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Certificate, A+

Updating your Network Infrastructure & Active Directory Technology Skills to Windows Server 2008

Certificate, Cisco Routing

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