Michael K. Email & Phone Number

Greater Boston Area

Pre-sales engineer serving customers and partners with the industries most flexible collaboration platform. Responsibilities include analysis of business needs with a consultive, thoughtful approach to best achieve project goals.

Greater Boston Area

Presales design engineer responsible for the growth of video opportunities throughout the United States with a specific focus on the Northeast markets. As part of the IMT video collaboration business unit, daily responsibilities include the technical development of collaboration opportunities for current and new enterprise customers. Designs typically include differing manufacturer equipment and mixed network topologies that help to achieve an easy to use and scalable solution.• Subject matter expert on existing and emerging conferencing solutions to include premise based as well as cloud offerings. • Presentation and design of network, equipment, and software designs to enterprise decision makers that offer unique answers to business concerns. • Assuring IMT technical credibility as it relates to the larger enterprise account relationship.• Providing consultative approach in offering solutions.• Authoring of IMT blogs that highlight different technology concerns within the conferencing space.• Completion of RFP technical responses. • Participation in many facets of a startup business unit to include technology support for IMT networking, telephone, desktop, and cloud support as needed.

Greater Boston Area

I am focused on developing unified communication solutions for enterprises concerned with improving internal or external communication while enhancing the overall end user experience. This is accomplished by providing my experience and thoughtful consideration of the current business environment with an eye towards long term customer objectives. These solutions include a "best of breed" approach which might include an offering from different manufacturers while making sure the customer has a central support model to assist in end user adoption as well as any day two support issues.

Greater Boston Area

Supporting the Northeast region, I develop technical solutions to meet business operational objectives. The area of my focus is in the unified communications (UC) market pulling in diverse technologies such as Microsoft Lync, VoIP telephony, and browser based conferencing to integrate with the more traditional videoconferencing environment. In concert with this strategy, I design solutions to incorporate managed and cloud based services that enhance reliability and reduce down time.

Greater Boston Area

Upper level management position reporting directly to the CEO. Responsible for all operational departments as it relates to project management, installations, CAD, as well as a 24 x7 technical services call center.• Developed and implemented new operational infrastructure.• Increased gross margin labor margins in access of 40%.• Established interdepartmental training metrics for improved service delivery.• Mentored management team for the improvement of quality and consistency.• Organized the cross utilization of interdepartmental resources for installations and field service calls.• Reduced subcontracting labor expense in an access of 50%.

Greater New York City Area

Sales engineer / managerial resource for all emerging audio visual and videoconferencing technologies. Key contributor in growing regional business from 2 million to 12 million.• Provided pre-sales consultation and needs assessment with the sales team to show corporate depth and technical competence.• Design of audio visual and video conferencing systems for projects in excess of 2 million dollars. • Insure that all regional projects are designed and implemented correctly while managing client expectations.• Training and mentoring of sales and technical staff.• President’s Club award recipient 2010 & 2011 – recognizing performance excellence

Houston, Texas Area

Houston, Texas Area

Houston, Texas Area