Michael K. Email & Phone Number

Audubon, Pa

• Coordinate the property management needs of multiple clients• Execute special service project deadlines while meeting or exceeding monthly targeted revenue• Communicate with client representatives and with the clients themselves• Quickly mastered the Windows based custom databases Engines that were designed• Regularly make 40 - 70 phone calls a day to coordinate vendor location, actions and job tasks while maintaining a high client satisfaction• Manage vendor payment and invoicing as well as serve to aid the vendor with any questions or issues about the billing process• Lead training for new hires on company policies and procedures, client contracts, and account protocol• Researched and found new and competitive prospects and partners for the company• Conduct monthly account billing and reporting, consistently exceeding $300K• Trained in and executed many different roles in multiple departments throughout the company when needed• Work proactively and re-actively to ensure that all properties maintained the proper amount of service• Organize regional landscape and irrigation projects based on client and property owner requests, which often consisted of collaboration with the city representatives to ensure compliance with all requirements and city ordinances• Work to ensure vendor partner compliance with insurance standards and handle various types of taxes and government forms

• Train and orient new staff members• Greet and interact with every guest• Seat guests, provide them with beverages• Observe the overall well being of each guest to ensure positive experience• Answer phone calls, make reservations and prepare tables for next guest