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At Beachbody, my focus as a Senior Analyst in Workforce Management revolves around enhancing systems and processes for better efficiency and service delivery. With a proven track record in agent onboarding, functional area mapping, and FTE reporting, I have become an integral part of driving operational excellence. This includes rigorous invoice review and processing that safeguards our financial health.My role demands a keen attention to detail—vital in forecasting service levels and in maintaining a secure environment through meticulous access controls and compliance partnerships. Our team's collaborative efforts have led to noticeable improvements in customer service, manifesting my commitment to optimizing service and reducing organizational risks. Through a blend of social networking and new media skills, I support our mission to deliver exceptional customer experiences.
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Senior Analyst, Workforce ManagementBeachbody Jun 2021 - Dec 2024El Segundo, California, United States• Agent system access and controls• Onboarding new hires from HRIS input to access and troubleshooting logins• Agent functional area mapping• FTE Reporting• Short-term previews of expected service levels• Customer Service Department invoice review, tracking and processing• Reporting -
Analyst, Process And Controls - Workforce ManagementBeachbody May 2018 - Jun 2021El Segundo, Ca• Identify needed access for agents, trainers and leaders in each of the CES customer management platforms.• Approve Track and monitor access to ensure agents are in correct roles in each of the systems.• Partner with VP Technology Risk and Compliance to monitor access, on/off-boarding. Approve, track and monitor user IDs• Leverage reporting and Quality team to monitor agent behavior and make recommendations to protect revenue. • Conduct monthly and if necessary, monthly reviews and meet with CES Management to drive improvement and accountability.• Manage and store all CES vendor contracts, tracking key expiration dates and inform Sr. Director of Partner Management and VP of Service Delivery and support of required action.• Ensure all required documentation is filled on a timely manner, partnering with Legal, Technology and Security and Risk Compliance.• Regularly review contracts against changing business needs to assist Sr. Dir and VP in identifying potential contract change requirements.
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Various PositionsBeachbody Apr 2010 - May 2018El Segundo, California, United States
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Music Programmer-FreelanceProfessional Broadcast Music Consultant Sep 2008 - Dec 2009Greater Los Angeles AreaComplied music playlists and created demos for retail audio program service providers. Clients included Convergent Media Systems and 11 Giraffes.
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Music Director/ Broadcast Operations ManagerPyramid Radio, Inc Jun 2005 - Apr 2008Greater Los Angeles AreaResponsible for research, selecting and scheduling play lists for various venues including CVS, Staples, Boston Logan International Airport and Cleveland Hopkins International Airport. Pyramid was based in Boston. I worked out of the LA office.
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Operations Manager/Program DirectorKsac, Sacramento Apr 2004 - Mar 2005Progressive talk station in Sacramento. Handled production, programming and day to day operation while commuting from San Francisco. Built format from the ground up. Ratings were the highest the station had seen since 1980 when I left.
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Music DirectorSteve Rivers Power Media Jun 2002 - Jan 2003San Francisco Bay AreaConducted weekly music calls to client radio stations. Reviewed Selector databases for clients. Worked from home in San Francisco
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Music Programming Scheduling SpecialistRadiocentral, Inc Sep 2000 - Mar 2002San Francisco Bay AreaResearched, selected and scheduled music for several major-market quality stations for a broadband Internet radio network based in San Francisco. Formats included: Classic Rock, Classic Hits, AAA, Modern AC, Classic Alternative and Classical Mainstream Urban, Urban AC, Urban Oldies, Hip-Hop, Mainstream CHR, AC, Smooth Jazz and Oldies. Reported to Steve Rivers, Steve Wyrostock and Sean Demery
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Assistant Program Director/ Music Director Kioi, San FranciscoClear Channel Radio Mar 2000 - Jan 2001San Francisco Bay AreaAssisted PD with strategy, details and support. Helped implement research, interviewed air-talent, scheduled air-talent and board-ops, scheduled music, worked with the record community and helped launch a new 80's format in half a day's notice. -
Programming Assistant/ Master Control OperatorKvie Public Television Feb 1995 - Mar 2000Helped generate program logs for KVIE Cable 7. Timed shows and set up tapes for recording. Worked with Protrack programming and underwriting scheduler. Filled-in for operations in Master Control for main broadcast channel 6.This was part-time -
Music DirectorKgby Sacramento Y-92.5 Nov 1996 - Jan 2000Worked with Program DirectorScheduled music, Worked with record labels, Assited in promotions, Handled air staff scheduling Filled in on air. Staffed and maintained a call-out research department.
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Air PersonalityKgby Sacramento Y-92.5 May 1988 - Nov 1996Worked Part-time as weekend and fill-in air personality. Promoted to full time in November 1996
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Floor SupervisorEmh, Inc Sacramento Oct 1994 - Nov 1996Hired and supervised a staff for political market research call center.
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Public Affairs Director/ Operations AssistantKsac Sacramento Sep 1991 - Oct 1994Engineered morning show with the "Steamer" Bud Furillo and later Man Mountain Murphy. Hosted a public affairs show.
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Board OperatorKsac Radio Oct 1986 - Sep 1991Part-time
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Production Staff MemberConcept Productions Feb 1988 - Jun 1989
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Research Department Staff/ Research DirectorKroy Sacramento Jun 1986 - Dec 1987
Michael Kramer Skills
Michael Kramer Education Details
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Cosumnes River College -
Cosumnes River College, SacramentoCommunications Media; Radio
Frequently Asked Questions about Michael Kramer
What is Michael Kramer's role at the current company?
Michael Kramer's current role is Senior Analyst, Workforce Management -Customer Service,Vendor Management,Customer Service Leadership.
What is Michael Kramer's email address?
Michael Kramer's email address is mk****@****msn.com
What is Michael Kramer's direct phone number?
Michael Kramer's direct phone number is +132396*****
What schools did Michael Kramer attend?
Michael Kramer attended Cosumnes River College, Cosumnes River College, Sacramento.
What are some of Michael Kramer's interests?
Michael Kramer has interest in Social Services, Civil Rights And Social Action, Politics, Poverty Alleviation, Science And Technology, Human Rights, Animal Welfare, Arts And Culture.
What skills is Michael Kramer known for?
Michael Kramer has skills like Radio, Broadcast, Sound, Radio Broadcasting, Social Media, Music, Marketing, Entertainment, Recording, Radio Producing, Social Networking, Audio Editing.
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