Michael Laing Email & Phone Number

Lawrence, KS

• Present Responsibilities
• I work within all five North America’s time zones.
• Interaction with Customers, Lowe’s Central Processing Office, Lowe’s Management and Representatives, Amarr/Entrematic Leadership, Amarr/Entrematic Door Centers, Amarr/Entrematic Certified Installer’s and.
• Resolve Door Installations by making inquiries utilizing every resource for best possible outcome for the Customer, Lowe's and Amarr/Entrematic.
• Reporting outcomes and costs to Amarr/Entrematic Leadership and Lowe’s.
• Using multiple software systems for everyday task functions.Past Responsibilities

Olathe, KS

• Perform Manager on Duty responsibilities upon opening or closing the store.
• Cash management of physical money media used in store sales.
• Profit & loss responsibilities included all operational areas.
• Structure daily action plans to provide excellent guest service.
• Daily managed staff up 15 team members for development, training, scheduling, and corrective action processes.
• Ensured all key metrics were achieved or exceeded per company goals.

Lawrence, KS

• Invaluable sales experience and strategies gained while with Dale Willey Automotive.
• Expanding clientele base by providing excellent services and product knowledge.
• Achieved with pride 98 to 100 percentile on General Motors New Vehicle Satisfaction Surveys.

Overland Park, KS

• Merchandised products for POS Displays and monitored sales ensuring appropriate turns.
• Implemented corporate strategies to ensure profitability through gondola sets and planogram resets.
• Daily managed staff up to 25 team members for development training, scheduling, and corrective action processes.
• Trainer for new Team Leads and Team Members.
• Developed recognition programs to increase productivity and morale.
• Participated on business improvement team producing successful operational strategies.

Overland Parl, KS

Customer Service RepresentativeFrozen Foods ManagerOvernight Stock Crew Leader

Overland Park, KS

Deli Department and Catering Deli Dept. Associate

Lawrence, KS And Shawnee, KS

Customer Service, Front End Coordinator, Assistant Deli ManagerFrozen Food Manager, Stock Crew Leader, Grocery Team

Education record

Education record