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Michael Ludlam is listed as IT Contractor (CX and AX Designer, Automation, BA and TA) at Ascent Business Consulting, a company with 22 employees, based in Wellington, Wellington, New Zealand. AeroLeads shows a matched LinkedIn profile for Michael Ludlam.
Michael Ludlam previously worked as Ascent Senior Business Analyst Consultant at Ascent Business Consulting and IT Consulting Services for Delivery Teams and Amazon Connect Contact Centre at Mercury Nz. Michael Ludlam holds Bachelor'S Degree, Computer Software Engineering, B+ from Weltec.
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Results driven IT professional with a Bachelor of Information Technology majoring in Software Engineering with expertise in AWS cloud, Amazon Connect contact centre and project management.Proven track record in delivering business analysis, test analysis, project management and design insights skills to optimize customer and agent experiences. Committed to continuous learning and innovation.I have developed independence and confidence, allowing me to work both autonomously and collaboratively within diverse teams and organizations. I excel in adapting my working style to align with unique needs and methodologies of each team’s ways of working, all while demonstrating a proactive approach and utilizing my own initiative.I am currently working as an Ascent Senior Business Analyst Consultant with Ascent Business Consulting. Working with One NZ for Waka Kotahi (NZTA) on the Intelligent Transport System Network (ITSN) programmes. Leading and supporting work ranging from governance, strategic planning, resources forecasting, block plans. Continuous improvement like SharePoint consolidation, process flows. Security assurance, compliance, business requirements and contract traceability.Throughout my career I have worked with many great teams and companies around NZ, AUS and the USA. I work hard to make the clients CX and AX the best it can be. I am always pushing for better and stronger design, risk management in both requirement gathering and testing so we as a team can focus on innovation and less time on business as usual task.I am constantly challenging myself by learning new development skills, utilizing stakeholder management, grow my logical approach for project development and deployment. I believe my strongest skills are being able to communicate to many different stakeholders and adapt my communication methods for the given situation. I am excellent at visual problem solving, adapting to situations, and producing the best designs and process flows to solve the tasks. I like to seek new responsibilities to improve my training irrespective of reward and recognition.Career objectiveI am actively seeking contractor opportunities, as they align perfectly with my commitment to maintaining high standards and consistently striving for optimal outcomes in IT projects. Recognized as the “Fixer of Everything”, I specialize in resolving any challenges that may impede project progress or process flow.
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Wellington, New Zealand
Ascent Senior Business Analyst Consultant:Working with One NZ for Waka Kotahi on the Intelligent Transport System Network (ITSN) programmes.Supporting the overall governance of the NZTA ITSN programmes by providing guidance to project managers, strategic planning with resources forecasting across programmes, development of block plans which link timing.
Formerly TrustpowerTest Analyst and Business Analyst services for the delivery teams (CAT / COPS), Amazon Connect contact centre / AWS environment and Supporting Retail Integration Test TeamEngaged in Hypercare support for mass migration of CRM, customer accounts, billing and switching.Supporting RI Acceptance Test Manager and led 30 key business people.
Wellington, Wellington Region, New Zealand
Design, Development and support of Amazon Connect contact centre and AWS solutions for Trustpower.Continual design and upgrading of contact flows and system processes to make AWS Connect more dynamic, resilient and scalable, while also improving customer / agent experience. CX, AX Design and deployment of team direct calling so one contact flow can.
Wellington, Wellington Region, New Zealand
Cyara 20.3 upgrade of UAT and Production for the Ministry of Social Development New Zealand. Benchmark, install, integrate, transition, and testing associated with the upgrade of the UAT and Production environment to Cyara version 20.3.Development and implementation of audio integration using Cyara API’s to overcome changes in the way Cyara manages audio.
Wellington & Wairarapa, New Zealand
Using SQL for system analysis to create reports, investigate system bugs and software development to create new or improved programs within MeterOr.Supporting operation teams in Wellington, Auckland, Christchurch and handheld support for all meter readers across NZ. Support involves answering all system queries, best practice advice, problem-solving and.
Wellington & Wairarapa, New Zealand
Programmed and tested water and power meters, repaired meter circuit boards, ad hoc administration tasks as required.
Orlando, Florida Area
One-year exchange programme as an Attractions Operator at the iconic Magic KingdomDemonstrated exceptional customer service skills by ensuring a positive and memorable experience for visitors.Effectively operated attractions, strict operational protocols and prioritizing guest safety while maintaining efficiency in ride operations.Collaborated with a.
Wellington & Wairarapa, New Zealand
Wiping data from Cisco Routers as part of system upgrades.
Other employees you can reach at myabc.co.nz. View company contacts for 22 employees →
Chris Nicholls
Colleague at Ascent Business Consulting
Wellington, New Zealand, New Zealand
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Sarah Vivian
Colleague at Ascent Business Consulting
Wellington, Wellington, New Zealand, New Zealand
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Ingrid Peek
Colleague at Ascent Business Consulting
Wellington, New Zealand, New Zealand
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Edwin Low
Colleague at Ascent Business Consulting
Wellington, New Zealand, New Zealand
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Murray Lum
Colleague at Ascent Business Consulting
Wellington, New Zealand, New Zealand
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Rick Hook
Colleague at Ascent Business Consulting
Wellington, New Zealand, New Zealand
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Alex Ball
Colleague at Ascent Business Consulting
New Zealand, New Zealand
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Suchita Sharma
Colleague at Ascent Business Consulting
Nagpur, Maharashtra, India, India
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Gus White
Colleague at Ascent Business Consulting
Auckland, Auckland, New Zealand, New Zealand
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Lisa Carter 🐞
Colleague at Ascent Business Consulting
Wellington, New Zealand, New Zealand
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Quick answers generated from the profile data available on this page.
Michael Ludlam works for Ascent Business Consulting.
Michael Ludlam is listed as IT Contractor (CX and AX Designer, Automation, BA and TA) at Ascent Business Consulting.
Michael Ludlam is based in Wellington, Wellington, New Zealand while working with Ascent Business Consulting.
Michael Ludlam has worked for Ascent Business Consulting, Mercury Nz, Circle Consulting & Software, Arthur D Riley & Co Ltd, and Walt Disney World.
Michael Ludlam's colleagues at Ascent Business Consulting include Chris Nicholls, Sarah Vivian, Ingrid Peek, Edwin Low, and Murray Lum.
You can use AeroLeads to view verified contact signals for Michael Ludlam at Ascent Business Consulting, including work email, phone, and LinkedIn data when available.
Michael Ludlam holds Bachelor'S Degree, Computer Software Engineering, B+ from Weltec.
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