Michael Martinez Email & Phone Number

Richmond, Ca, Us

San Francisco, California, United States

San Francisco Bay Area

• Troubleshooting issues and finding solutions by utilizing past experiences and external research.• Updating the ticketing system and communicating with the customers.• Working with the customers to resolve technical issues.• Keeping up with the day to day updates on the asset tracker system and the employee status.• Onboard/offboard Employees/Contractors • Deploying/Imaging PC’s & Mac’s to customers.• Remote Helping the customers• Assisting purchasing in bulk buys for new hires and computer refreshes.

Mill Valley, Ca

• Installing data cables/surveillance devices throughout the San Francisco Bay Area. • Deploying and configuring NVR Servers as well as on-going maintenance.• Training clients on the surveillance software – deploying software on site. • Terminating data cables and testing current infrastructures. • Installed routers, switches and firewalls. • Helps build MDF’s and IDF’s for customers.

San Francisco, Ca

• Provided Tier 1 support to clients across the San Francisco Bay Area • Installed, maintained, deployed and configured operating systems for large and small businesses • Installed routers, switches and firewalls • Maintained and scheduled system backups for clients off site and on• Managed customer’s accounts and individual assistance with business and personal devices

• Troubleshoot and provide timely resolution to all customer software and hardware issues, as well as deployment and maintaining store devices.• Identify and communicate potentially complex repair situations to store leadership and original equipment manufacturers or other partners with the Northern Western Market.• Maintain an elite level of product knowledge in all Microsoft retail products, devices, and services offerings• Flawlessly execute the sales and service strategies of the Microsoft Retail organization• The in-store example of the Microsoft vision of the customer relationship at Retail locations• Collaborated with peers, store leaders, corporate, and field team members in the development of the necessary tools and program offerings within Microsoft.

• Resident Tech at location and field agent, taking in computers, running diagnostics and repairs onsite and off, achieving high sales numbers as well • Approaching every customer with a greeting and smile following with an intake analysis on customer’s needs, wither it be an issue with the customer’s PC or generic questions regarding any product in our technology department. • One of the Lead sales associates in the department, exceeding sales amount for each week. • Resident technician on site, in charge of diagnostics, computer take-ins, repairs, component and software installations, as well as virus removals and on-site work.