Michael Mcgavin Email & Phone Number

Phoenix, Az, Us

Minneapolis, Mn, Us

• Completed Customer Due Diligence by requesting and reviewing documents during the onboarding process of small business customers• Mitigated all risk factors and red-flags to ensure prospective and existing customer were within the company’s risk appetite• Trained and mentored new hires and performed peer audits to ensure compliance and quality standards

Greenville, Sc, Us

Resolution of e-OSCAR credit reporting disputes on mortgage Loans and complex cases involving Bankruptcies, Settlements, Loss Mitigation, and Recovery loans.Completed research and resolution in borrowers, Legal, and Specialty Client loans, and Fraud claims correspondenceCompleted time sensitive projects for Compliance officers to ensure accuracy and minimize risk mitigation and legal exposure

Identified suspicious and unusual activity and patterns through researching transactional, customer, and high-risk dataReviewed transactional reports, customer profiles, and high-risk activity and recommendations to improve risk scoring and logisticsSupported the Investigations and Verifications team by reviewing documentation, completing case reviews, and composing case narratives

San Francisco, California, Us

Completed Identity Theft cases through victim interviews and report logs and partnered with Risk, Legal, and Compliance to improve fraud logisticsTop performer in quality and production standards in all case work queuesExpertise in identifying large, national fraud rings Specialist in BSA, AML, and OFAC queues, deposit account validation, synthetic, and cyber fraud

Analyzed and resolved consumer credit disputes to maintain accuracy of credit reporting in compliance with FACT ACT and FCRA.Cross-trained on Credit Card, Consumer Loan, Secured Card, Bankruptcy, and Settlement credit reportingCoached peers on improving quality standards.Trained peers on Consumer Loan and Fraud Referral disputes.Spearheaded Time Studies to establish production metrics. Initiated methods to gauge progress of new hires to reach quality and production standard. Selected to identify and suggest improvements in procedures in compliance with federal laws.

New York, Ny, Us

Account Protection Specialist: Fraud Prevention and Claims Authored procedures on risk mitigation and presented senior leadership levelWorked directly with senior leadership and executive management to ensure policy adherence to mitigate risk and provide legal insight Conducted new hire classesCreated reports to monitor work volumes and delegate responsibilities Leveraged Risk and Compliance in revising twenty-five processes driving quality and results

Charlotte, Nc, Us

Fraud and Credit Analyst I (2007-2013)Completed fraud and credit case analysis preventing Identity Theft and mitigated losses Liaison to Risk Management and Legal leading process improvement and systems enhancementsAssisted in the creation of Key Risk Indicators for use while pulling credit bureaus to monitor potential fraud Top performer in Fraud Ring identification, Quality, and Identity Theft preventionFraud Research Analyst II (2005-2007)Implemented, monitored, and became the subject matter expert (SME) on Merchant Chargeback system, trained team and senior management Sound judgment, analytical, negotiation with customers to decision claims and mitigate risk associated with fraudProficient in Fraud claims and assisted fraud victims for remediationLead Operations Representative: Fraud Specialty Team (2004-2005)Demonstrated ability to provide excellent customer service and de-escalation skills, multiple customer service awards awardedTop performer within team of sixty-five for six consecutive months in Fraud Selected for pilot initiatives for fraud detection and Identity Theft improvements became the subject matter expert in procedures